The player's transaction was not credited as the player used wrong IBAN. The complaint was resolved as the player's balance was paid out.
Spin Samurai Casino - The player's transaction was not credited.
Amount: €14,000
Spin Samurai Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
During the bank transfer I gave the account number instead of the IBAN number. Can not change this number anymore . Can't seem to reset the number
Automatic translation:
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2 years ago
Hello Michael,
Thank you very much for submitting a complaint and I'm sorry to hear about your issue with Spin Samurai Casino. Allow me to ask you a few more question before we would move forward.
Could you please advise if you mean transfer as deposit or withdrawal as the screenshots you provided are barely visible. Is your account already verified in the casino?
Please let us know as soon as possible whether it is an issue with deposit or withdrawal as we can't do anything until then.
Please forward any additional screenshots and relevant proof to nikolas.b@casino.guru.
Regards,
Nick
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2 years ago
Translation
Hello Nick
it's about the payout. The deposit is not a problem, it works with Visa cards (I have 2) for the payment I gave my postfinance card (postal account), but mistakenly gave the account number and not the IBAN number. I have already been asked a few times by support to enter the IBAN number, but the account field remains blocked. Can't specify a new card either. I asked the support to reset my payout account but apparently you don't want to or you can't
regards. Michael
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2 years ago
Hello again Michael,
Could you please advise since when is this problem ongoing? Based on your description it is only a temporary issue and might be fixed soon.
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2 years ago
Translation
Hello Nick
the problem has existed for 2 weeks
Greetings Michael
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2 years ago
Dear Michael,
And when was the last time the casino responded to you and what was it? Did you try to reach them with this issue since your last attempt?
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2 years ago
Translation
Hello Nick
the problem is solved .
I will never play online again, no matter how good a casino website is or is praised. I have now lost almost 4000 euros, but I will not become poor because of it. Thank you very much for your effort .
greeting. Michael
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