Spin Samurai Casino - Player’s struggling to complete account verification.

Verlangen Bank Daten obwohl nur mit Netteller eingezahlt worden ist und Netteller als Auszahlungsmöglichkeit vorhanden ist.

6.9 ist zu hoch

1 Punkt ist mehr als genug.

Dear Miroslav,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly that verifying your Neteller account seems to be the only obstacle standing between you and your winnings? If your Neteller account is linked to your bank account, it is nothing unusual from the casino to request your bank account details.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hallo

Beim Einzahlung wird nichts Verlangt kommisch.

Beim Gewinn auf einmal 1000 Sachen ewig bearbeitungszeit

Keine Rückmeldung.

Bitte seien Sie realistisch

Dear Miroslav,

Thank you once again for your update. There is a big difference between land-based and online casinos when it comes to withdrawing your funds. I know in a land-based casino you proceed to the cage and they pay you your winnings. Unfortunately, with online casinos, it’s a bit more difficult.

It is a common procedure for online casinos to check every detail to make sure they are sending the money to the right person. It seems that the casino has a strict verification process, but it's not unusual. I recommend you to contact the casino and find out what documents exactly are required and provide them in the best possible quality and as soon as possible. If all the data is correct, there should be no reason for the casino to delay your withdrawal. Please let us know if this advice was helpful or we need to intervene. Looking forward to hearing from you.

Hello Miroslav,

Have there been any developments since our last conversation?

Dear Miroslav,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Beim Einzahlen wird nichts verlangt.

Beim Auszahlung wird unglaubliche Sachen verlangt.

Ich werde eure Seite nicht mehr benutzen als Richtwert.

Das Geld werde ich denen Schenken,weil die Unterlagen was die Verlangen ist eine Frechheit

I'm truly sorry that you feel this way. Are you sure you don't want us to intervene and help with the verification process? We will be more than happy to assist. Please let me know how you'd like to proceed.

Dear Miroslav,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.