SlotV Casino - Player’s withdrawal has been withheld due to verification.

Hello my name coeghacked

I want to tell when my withdrawal was rejected by CSlotv Casino.

it happened like this, my friend asked a site to play slots and I told him to play on cslotv. he tried to register there after registering he did not play for reasons of needing kyc before making withdrawals, I told him this would be. then on February 4, 2020 I made a 38.28 $ doge coin deposit and playing tome of madness provider play and go i won 156.33 USD i withdraw and waiting almost 1 hours they rejected me. After i contact the live support they say for waiting after waiting one hours om still cant withdraw. I got rage so i playing again on play and go and lost all. After lose all they banned me for some minutes. When my account wae unbanned they say i can withdraw anymore. I lose more than 153 USD since i register on cslotv and sometimes i can withdraw, i know this gambling you can win and you can lose, but i can afford it. So of something like this i cannot afford. The picture below Will can explain it

Thanks you so much i leave this f*** site

Dear Coeghacked,

Thank you very much for submitting your complaint and forwarding all the relevant screenshots. Please, could you let me know if you have completed KYC (verification) process in the past? Did you redeem any bonus prior to your withdrawal request? Please understand that all the licensed casinos take the verification process very seriously and it takes some time to complete it. Hopefully, I will be able to help you resolving this case and preventing the same issue from happening in the future. Thank you very much in advance for your reply. 

Im done with KYC and im never claim bonus frrespin. Just one time i claime free spin with deposit more than 20$.

They just wont let player win more than player deposit. If this problem still happen IM not back to Cslotv.

Before this problem im never get problem . Deposit and withdraw always processing. 

Thanks casino guru

Dear Coeghacked,

Thank you very much for your quick reply. I contacted the casino regarding your issue. Hopefully, we will receive a response soon and sort this case to your satisfaction.

SlotV Casino, please could you advise? Thank you in advance for your reply. 

Cslotv only casino i playing with problem. Withdraw take so long and many times maybe every withdraw you need waiting more than 1 hours. Well i need finding new eebsite with auto withdraw and not stupid rules like that. thanks for help casino guru

We would like to ask the SlotV Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear Coeghacked,
The fact is that we have found that you had a duplicate account and started checking, of which you were notified by an email and the withdrawal was temporarily blocked.
On the same day 4.02 the checking was completed, the duplicate account was blocked and the withdrawal of funds became available for you.

Yeah why you not blocked before i deposit ? Why you blocked me after i won on some game ?

just one time i claimed free spin with deposit and got nothing. I deposit i play i win and i lose i can afford it.

but something like this i cannot afford.

before i lose the 153 usd you not blocked me lol just cant withdraw after i try playing slot on play and go i bust cslotv blocked my account after that online support say i can withdraw lol.

dont worry i leave you site already

did i abuse any bonus or promo with 2 account ? Di you check my account just one time claimed freespin ?

withdrawal taking so long for monopoly player cant wait and got greedy playing and bust lmao. Not like other side instant withdraw instant deposit. On here just instant deposit lmao

Dear Coeghacked,

If I understood it correctly, the problem has been resolved the same day. Process of verification, either for KYC purposes or in case of any suspicion, takes few working days. In this specific case, it has been done in a few hours and your balance became available for withdrawing. I’m not sure how to proceed further. If you have any additional information that could help this case, please do not hesitate and forward it to me, otherwise, I will be forced to reject this complaint as unjustified. Thank you.

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any help, otherwise, we will reject your complaint.

Thanks casino guru for care with my problem. Im already leave this site for sure. Want try find slot on here with accepted crypto

Dear Coeghacked,

Please check our recommended casinos for Indonesian players: https://casino.guru/top-online-casinos#cac_103=true&sp_cry=true. To make absolutely sure you see the most suitable casinos, check your language, payment method and country preferences: 

If there is anything else, I could help you with, please do not hesitate to contact us, otherwise, I will be forced to reject this complaint as unjustified. Thank you for your understanding. Looking forward to hearing from you. 

im already check on casino.guru will try other site thanks for share the link above. Hope i can find right place on here :)

thanks you so much for a kind of help

you can closed this thread now because i wont comeback to cslotv again :)

Unfortunately, after gathering all the necessary information we are rejecting this complaint us unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help. 

The player can reopen this complaint anytime.