SlotsNBets Casino - Player has been accused of prohibited practice.

Same as cyber casino, never set pending withdraws then put my money in debit wallet, left balance as 0, then sent message

Dear William,

Thank you for contacting Slotsnbets Support Team. 

We would like to inform you that your amount has been properly deducted according to our terms.

9.4. We have the right, in respect of Your Account (and/or any other account held by You with an Operator Group company) to permanently ban your account and/or withhold the whole or part of the balance and/or recover from the account the amount of any deposits, pay-outs, bonuses or winnings which have been affected by or are in any way attributable to any of the event(s) contemplated in this paragraph 9.4. if:

We have reasonable grounds to believe that You have participated in or have been connected with any form of Prohibited Practice (and the basis of our belief shall include the use by us (and by our gaming partners and our other suppliers) of any fraud, cheating and collusion detection which are used in the gambling and gaming industry at the relevant time); or You have placed bets and/or played online games with any other online provider of gambling services and are suspected (as a result of such play) of any Prohibited Practice or otherwise improper activity; or We become aware that You have "charged back" or denied any of the purchases or deposits that You made to Your Account; or You become bankrupt or suffer analogous proceedings anywhere in the world, (including in connection with any suspension and/or termination of Your Account) we shall have the right, in respect of Your Account (and/or any other account held by You with an Operator Group company). The rights set out in this paragraph 9.4 are without prejudice to any other rights (including any common law rights) that we may have against You, whether under the Terms & Conditions or otherwise.

Hello WILLIAM,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Could you please clarify whether you accumulated your winnings by playing with a bonus, or your real money only?

Do I understand correctly, that this is the only explanation from the casino you received? If there is any other relevant communication between you and the casino, please, forward it to kristina.s@casino.guru (or alternatively post it here).

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

real money, no bonus, yes thats only responce

Would you be so kind and confirm you have never asked for a chargeback?

dont know what you mean, no i havnt

Thank you very much WILLIAM for your reply. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hi William,

I have looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite SlotsNBets Casino to the conversation to participate in the resolution of this complaint.

We would like to ask SlotsNBets Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Ok thanks, i notice at lot have been paid last week, but not me

Hi William,

I tried to get in touch with the casino repeatedly but had no success. Since the casino has no valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. I’m afraid, there is not much that can be done without cooperation from its side. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I wish I could be of more help.

Best regards,

Peter