SlotsandCasino - Player has delayed deposits and seeks resolution.

I made two deposits on August 13 via a debit card. My bank has provided the proof that both transactions went through one of eakillhub and the other is for slimfit and the casino was paid for both however, they have only given me credit still to this day for one. I’ve provided bank statements, multiple messages from my bank and still have gotten nowhere on getting my refund or the money put into my game account. Customer service is such a joke. I have to chat in and tell the story over and over and over every time I get agent and I’m literally running circles around myself and getting nowhere. They keep telling me it’s been escalated. It’s been escalated I’m told constantly nobody I can talk to no department I can be transferred to via chat absolutely no help at all

Dear ahorn, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

Dear ahorn,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.