Slots of Vegas Casino - Player's withdrawal is delayed.

As usual, delete payout from slots of Vegas. Normally, they replied to my request for an update. However, now they’re just ignoring all emails. There is no live chat at this casino. They advertise it but don’t actually offer it.

Sad part is, I love this casino! They have good bonuses and awesome games! Just wish they paid on time. That’s genuinely my only complaint.

Dear cbmtn1281, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without a bonus?

When was the last time you communicated with customer support regarding the delay in your payment? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.