Slots of Vegas Casino - Player’s withdrawal has never reached her bank account.

Amount: $1,753

Slots of Vegas Casino

Safety Index:Above average Submitted: 29 Jul 2020 | Case closed : 13 Aug 2020

Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from United States has requested a withdrawal almost three months ago. The lengthy verification has taken two months and the withdrawal has been pending ever since. We rejected the complaint because the player didn't respond to our messages and questions.

Private

Heidi

Unregistered user

Private

3 years ago

Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Public

Petronela

Complaints Team Lead

Public

3 years ago

Dear Heidi,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if it were your first withdrawal attempt in this casino? Have you received any payment receipt or a reference number for the transaction from the casino? If yes, please forward it to petronela.k@casino.guru.

Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive your delayed withdrawal. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Public

Petronela

Complaints Team Lead

Public

3 years ago

Dear Heidi,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Public

Petronela

Complaints Team Lead

Public

3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.