Slots of Vegas Casino - Player's bitcoin withdrawal is significantly delayed.

I've been waiting nearly a month to receive a bitcoin withdrawal. On other sites it takes less then 20 min. Everytime I ask for help they tell me 24 to 48 hours. Today I can't even access the site.

Hello Frankie89ful,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slots of Vegas Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Yes I'm verified. I'll upload the last conversation I had with them. It was real money. I've been verified since oct 15th. I also didn't think bitcoin withdrawal would need the information they asked for but I provided everything. It was the 11th that I last talked to them. They said wallet information was incorrect, but they said that the time before as well. Then I was told another 24-48 hours. They said Monday I should have the money. But I haven't gotten it yet.

=============================================================================== Chat ID 7216938 at 2023-11-11 16:42:11 =============================================================================== [2023-11-11 16:42:11] [Live Support] Welcome to Live Support! How can we help you today? [button]Free Spins[button] [button]Loyalty Bonus[button] [button]Deposit[button] [button]Withdrawal[button] [button]Other[button] [2023-11-11 16:42:11] [I&#039;m a bot] Feeling heroic today? This weekend, play 3 top games with a 250% No Max Bonus using code VEGASHERO250 and unlock 20 Free Spins (once per day) on Vegas XL, Copy Cat Fortune, or Nine Realms. So... this is what it feels like to be a hero. [2023-11-11 16:42:11] [I&#039;m a bot] Welcome to Live Support. Before finding the best agent to assist you, please help us expedite things by typing your request or question here: [2023-11-11 16:44:37] [frankie89ful] I've been waiting nearly a month to get a withdrawal that normally takes less then 20 min. Everytime I contact support it takes 24-48 hours after waiting 48 hours I contact support and again have to wait. Can you please tell me what the issue is this time? [2023-11-11 16:44:38] [I&#039;m a bot] Thank you for contacting us. [2023-11-11 16:44:38] [I&#039;m a bot] One of our representatives will be with you shortly. [2023-11-11 16:45:47] [frankie89ful] I appreciate your help. I know it's not anyown personally doing this and thank you for whatever you can do in advance. [2023-11-11 16:47:38] [Live Support] Thanks for holding, in the meanwhile, you can play this mini-game: [2023-11-11 16:47:39] [Live Support] <iframe src="https://chat.stackq.com/casinogames/ufo/" style="width:280px;height:255px;-webkit-user-select: none;-ms-user-select: none;user-select: none;" frameborder="0" ></iframe> [2023-11-11 16:47:41] [Live Support] Thanks for holding, in the meanwhile, you can play this mini-game: [2023-11-11 16:47:42] [Live Support] <iframe src="https://chat.stackq.com/casinogames/ufo/" style="width:280px;height:255px;-webkit-user-select: none;-ms-user-select: none;user-select: none;" frameborder="0" ></iframe> [2023-11-11 16:48:31] [frankie89ful] I can't play that game on this browser lol [2023-11-11 16:52:41] [Dylan Grace] Welcome and thank you for contacting Slots Of Vegas. You are chatting with Dylan Grace from Customer Support. [2023-11-11 16:53:01] [frankie89ful] Hi [2023-11-11 16:53:09] [Dylan Grace] Hello Francesca, let me check the account to help you with this. [2023-11-11 16:53:21] [frankie89ful] Thank you [2023-11-11 16:54:08] [Dylan Grace] Can you please verify me the bitcoin wallet? [2023-11-11 16:54:19] [frankie89ful] Sure one min [2023-11-11 16:54:49] [frankie89ful] bc1qxx0uycgxskxnte5q5yg9xnv3v6w0jhvn76qg99 [2023-11-11 16:55:45] [Dylan Grace] Ok, thank you, please allow me a moment [2023-11-11 16:55:53] [frankie89ful] Thank you [2023-11-11 16:57:43] [Dylan Grace] Based in our system, I can see on file another Bitcoin wallet and the last 4 digits are zus5, moreover, the withdrawal department reported that it`s wrong, let me update the payment method [2023-11-11 16:58:17] [frankie89ful] That's what i was told last time and they changed it [2023-11-11 16:58:26] [Dylan Grace] Sorry, was your note [2023-11-11 16:58:47] [frankie89ful] And I've given the same wallet number everytime [2023-11-11 16:59:17] [frankie89ful] So I keep being told 24 48 hours and it's supposed to be 15-20 min [2023-11-11 16:59:29] [frankie89ful] Not ur fault I know [2023-11-11 16:59:41] [frankie89ful] But kinda getting frustrating [2023-11-11 16:59:57] [Dylan Grace] Now I escalate the case, the another department will update the payout method, moreover, I see that you have a case escalate it on 11/9/2023 3:25:19 PM, in that case, the withdrawal department have 24 to 48 business hours to work on it, in that case, on Monday should be approved, my apologies of all this inconvenience. [2023-11-11 17:00:13] [Dylan Grace] My apologies of rit Francesca [2023-11-11 17:00:17] [Dylan Grace] Do you have any other requests for me at this moment? [2023-11-11 17:00:35] [frankie89ful] No thank you I appreciate your help

===============================================================================

Chat ID 7227968 at 2023-11-13 17:56:09

===============================================================================

[2023-11-13 17:56:09] [I&#039;m a bot] Welcome to Live Support! How can we help you today?

[button]Free Spins[button] [button]Loyalty Bonus[button] [button]Deposit[button] [button]Withdrawal[button] [button]Other[button]

[2023-11-13 17:56:09] [frankie89ful] Withdrawal

[2023-11-13 17:56:10] [I&#039;m a bot] Don't forget to check out our latest offers on the Promos page from the casino menu.

[2023-11-13 17:56:10] [I&#039;m a bot] Welcome to Live Support. Before finding the best agent to assist you, please help us expedite things by typing your request or question here:

[2023-11-13 17:56:44] [frankie89ful] I was told I should get the withdrawal today but still haven't gotten it.

[2023-11-13 17:56:45] [I&#039;m a bot] Thank you for coming into contact with us.

[2023-11-13 17:56:45] [I&#039;m a bot] One of our representatives will be with you shortly.

[2023-11-13 17:59:45] [Live Support] Thanks for holding, in the meanwhile, you can play this mini-game:

[2023-11-13 17:59:46] [Live Support] <iframe src="https://chat.stackq.com/casinogames/ufo/" style="width:280px;height:255px;-webkit-user-select: none;-ms-user-select: none;user-select: none;" frameborder="0" ></iframe>

[2023-11-13 18:06:44] [Ronald Grant] Welcome and thank you for contacting Casino Support Center. You are chatting with Ronald Grant from our Live Chat support.

[2023-11-13 18:07:11] [frankie89ful] Hi

[2023-11-13 18:08:13] [frankie89ful] Can you check on my pending withdrawal

[2023-11-13 18:09:59] [Ronald Grant] Let me double check for that withdrawal for the account

[2023-11-13 18:10:34] [frankie89ful] Ty

[2023-11-13 18:11:03] [Ronald Grant] It was escalated the 11th for the long delay

We should get an update 48 - 72 hours, you can ask here and we can share any update with you

They denied my bitcoin withdrawal without any explanation.

=============================================================================== Chat ID 7231877 at 2023-11-14 11:36:53 =============================================================================== [2023-11-14 11:36:53] [I&#039;m a bot] Welcome to Live Support! How can we help you today? [button]Free Spins[button] [button]Loyalty Bonus[button] [button]Deposit[button] [button]Withdrawal[button] [button]Other[button] [2023-11-14 11:36:53] [frankie89ful] Withdrawal [2023-11-14 11:36:54] [I&#039;m a bot] Don't forget to check out our latest offers on the Promos page from the casino menu. [2023-11-14 11:36:54] [I&#039;m a bot] Welcome to Live Support. Before finding the best agent to assist you, please help us expedite things by typing your request or question here: [2023-11-14 11:37:41] [frankie89ful] I have been trying to withdraw my winnings for over a month. [2023-11-14 11:37:42] [I&#039;m a bot] Thank you for coming into contact with us. [2023-11-14 11:37:42] [I&#039;m a bot] One of our representatives will be with you shortly. [2023-11-14 11:40:42] [Live Support] Thanks for holding, in the meanwhile, you can play this mini-game: [2023-11-14 11:40:43] [Live Support] <iframe src="https://chat.stackq.com/casinogames/ufo/" style="width:280px;height:255px;-webkit-user-select: none;-ms-user-select: none;user-select: none;" frameborder="0" ></iframe> [2023-11-14 11:49:28] [Sarah Addams] Welcome and thank you for contacting Casino Support Center. You are chatting with Sarah Addams from our Live Chat support. [2023-11-14 11:49:30] [Sarah Addams] Hello, hope you're doing well and having a wonderful day! How can I help you? [2023-11-14 11:50:30] [frankie89ful] Just trying to see what's going on with my withdraw [2023-11-14 11:51:17] [Sarah Addams] Thank you for your patience. I can see we could not make a bitcoin withdrawal to you, we must have bank wire details please. [2023-11-14 11:51:31] [Sarah Addams] Kindly provide me these details: • Bank Name: • Bank Address: physical address of the branch you visit (cannot be a P.O box) • Bank account holder name: the name as it appears on the Bank statement or your Check Book. • Beneficiary Address: • Bank Account Number: • Swift Code: it is a bank identification code, which consists of letter and digits (8 or 11 characters) • ABA/Routing#: is a 9-digit number printed at the bottom of your checks, if you have an online banking account go to your account summary or user profile, or you can call your bank to get that information. Keep in mind the routing number must be for International Transfers. • Currency: • Date account was opened (month/year): • Account Type: the name of the type of bank account • City and country of birth: (*) NO joint bank account accepted. The bank account must be in your name as an individual bank account holder. (**) NO business account allowed. (***) Bank account must allow processing of both FedACH and Fedwire payments. If you are not sure, please verify with your bank. (****) Please be aware that as this is an international transaction, your bank and the other banks involved may charge additional currency conversion and fees. IMPORTANT NOTES: - We cannot use intermediary or third-party banks. - Please double check all their banking information is correct before sending it. In case of an issue due to incorrect information, we cannot guarantee that the payment will be reissued. If it can be done, an administrative fee will be assessed. - Not all types of accounts will allow to receive international wire transfer. It is the customer's responsibility to make sure there are no restrictions for receiving international wire transfers on their bank account. Not doing so may result in rejected wires, long delays, additional fees or in some cases, confiscation of the transfers. [2023-11-14 11:51:57] [frankie89ful] Why can't you do bitcoin? [2023-11-14 11:54:22] [frankie89ful] I made deposit with bitcoin with no issues why can't I withdraw with bitcoin [2023-11-14 11:54:31] [Sarah Addams] Unfortunately, the finance department rejected the bitcoin withdrawal and information. [2023-11-14 11:54:40] [frankie89ful] Why [2023-11-14 11:55:05] [Sarah Addams] I wouldn't know exactly why, because they just state it is rejected. No reason why. [2023-11-14 11:55:31] [frankie89ful] Can I talk to someone who can tell me? [2023-11-14 11:55:54] [Sarah Addams] Unfortunately, the finance department does not take chats. [2023-11-14 11:56:30] [frankie89ful] Lol [2023-11-14 11:56:56] [Sarah Addams] I am sorry, Francesca. [2023-11-14 11:56:58] [frankie89ful] What a joke. I'll get back to you shortly.

Hello Frankie89ful,

Can you please advise if you did try to request the withdrawal by a different payment method and if no, why not?

Dear Frankie89ful,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.