Slots of Vegas Casino - Player is complaining about the long withdrawal process.

I've requested withdrawal from Slots of Vegas. It's for 150 to bitcoin. Im a existing customer that has already sent in identity verification etc This new withdrawal request should have already hit my account. And the slow release of my withdrawal just make me not able to spend money with them

Dear Tashay,

Thank you for submitting your complaint. I’m sorry to hear about your bad experience. Have you received any confirmation from the casino regarding successful KYC verification? When exactly have you requested the withdrawal?

Please, forward any relevant communication between you and the casino to kristina.s@casino.guru.

Additionally, I would like to point out, that the Slots of Vegas Casino is one of the casinos which has long waiting payout times. You can read more about it in our review about this casino here:

https://casino.guru/Slots-of-Vegas-Casino-review

„The whole casino group targets mainly United States and Canada. Because of this, all of the casinos in this group casinos share two specific traits – lower withdrawal limits per week and long waiting payout times. You should expect the first withdrawal to take a long time (in some cases even one or two months)."

Nevertheless, I believe we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

My withdrawal request was for 8/25/2020. This is over 2 weeks ago. And my withdrawal still haven't been submitted to begin processing. And I did my identification verification way back in June. And my verification was approved.

Tashay, thank you for a quick reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Tashay,

I looked at your complaint and will do my best to help you. I would like to invite Slots of Vegas Casino into this conversation. Can you please specify what is the problem with player’s withdrawal?

We would like to ask the Slots of Vegas Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hey all,

Apologies, I swore I had commented on this thread as I have definitely been working on it.

You were paid out today Tashay via Bitcoin, you should see that in your wallet some time soon if not already.

Let us know!

Best,

Nick and Slots of Vegas

Dear Tashay,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.