LuckyBird Casino Review

The player played with an active bonus and lost. He had specifically asked the support about any restricted games/slots and he only played the games he was allowed to. After he lost, he deposited again and played without a bonus and won. The casino canceled his withdrawal because of taking advantage of in-game bonus progression acquired during the bonus wagering. While this behavior was unfair and could be deemed as abuse, the casino had the power to forbid such games from being played with an active bonus, as this could happen both intentionally and unintentionally.

The player won from a no-deposit bonus offer. At first, everything seemed fine, but upon a review, the casino confiscated his winnings due to breaching the max bet rule. This rule was not software-enforced, allowing the players to breach it.

The player from Sweden is experiencing difficulties withdrawing her funds due to limited availability of payment methods. Casino failed to respond to this complaint and we were forced to close it as 'unresolved'.

The player from Norway had the winnings voided due to restricted jurisdiction. We ended up closing the complaint as ‘unresolved’ because we consider the complaint to be justified and disagree with the casino's decision.

The player registered in LuckyBird Casino and deposited $25. Later the player was not able to open casino’s website. We rejected the complaint because the player didn't respond to our messages and questions.

The player from the United States is struggling to withdraw $2,748 from his casino account via Bitcoin due to recurring address errors. Despite contacting customer service multiple times and verifying that the addresses used are correct, the problem hasn't been resolved yet. Player’s complaint has been resolved successfully.

A Brazilian player has been waiting for 10 days for their approved withdrawal from Slottyway Casino to reach their account, despite having a verified account. Representatives say that the issue lies with the payment provider. While we were trying to contact the casino, the player informed us that the money was returened to his account and he was asked to request a new withdrawal. A few days later, the player confirmed receiving his funds so the complaint was closed as resolved.

The player struggles to verify his account for over 2 months. We contacted the casino and got a response that the account has been verified, later the player informed us that he received his withdrawal so we closed the complaint as resolved.

The player from Germany had his bonus winnings cancelled due an accusation of breaching the Terms and Conditions. The issue was discussed and the casino later reconsidered its decision. The player received his winnings in full. The complaint was closed as 'Resolved'.

The player from Germany has requested a partial withdrawal of his bonus winnins. Payment seems to be cancelled even if the first part has been received successfully. The player managed to receive the full amount of his withdrawals requested and the complaint is resolved.

The player from Brazil is not able to withdraw her winnings. The casino rejected all previous withdrawal requests. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany was experiencing difficulties withdrawing winnings since his country became a restricted jurisdiction. The player confirmed he received a payment of his remaining balance approximately 2 weeks after the complaint was submitted. The complaint is resolved.

The player from Poland requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany has been struggling to withdraw his winnings for a month. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany requested self-exclusion, but before the casino closed his account he managed to make a deposit. The casino informed him that in order to issue a refund he will have to provide documents to verify his identity. At first, the complaint was closed as 'unresolved' because the casino failed to reply and cooperate in resolving the complaint. After receiving information from the casino, we reopened the case. Once the player provided the casino with the necessary documents for additional verification, a deposit refund was made in a few days. The complaint is resolved.

The player from Chile had reported a delay in processing a withdrawal request of 75,000, which had been denied three times due to verification issues. However, the issue was resolved after the player confirmed they had received the withdrawn funds. Consequently, we marked the complaint as 'resolved' in our system.

The player from Brazil received a $25 bonus and met the requirements to unlock it. They played with the bonus and won 250 reais. However, when attempting to withdraw, they encountered an issue where only a Bitcoin option was available, requiring a minimum of 250 reais to withdraw. Despite trying to deposit, there is no deposit option provided. After investigating the issue we found out the casino had technical problems and the ability to make deposits wasn't available to all players. This has been solved and the player was able to make a deposit and later submit a withdrawal. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Peru had had his winnings of 2500 soles confiscated by Slottica casino due to exceeding maximum bets. He had disputed this, stating he had not used any bonus. An earlier win of 1600 soles had also been confiscated under the same circumstance. The player had deposited a total of 400 soles, and the winnings had been generated from real money, not bonus play. His account had been fully verified with the required documents. The issue had been resolved when the casino had sent the total amount of 2500 soles to the player's bank account.

The player from Brazil is experiencing difficulties withdrawing her winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player's winnings were deducted during his account check. The casino explained that the account was blocked due to a violation of a term regarding duplicating bets on the same event. The casino also stated that it has changed its approach in these types of cases, and the player's account was unblocked after explaining the violation. The casino then processed the player's outstanding withdrawal and the matter was resolved.

The player from India has requested a withdrawal four days prior to submitting this complaint. Simply, winnings haven’t been received yet. After communicating with the casino the player finally informed us about the payout to be successfully received so the complaint is resolved.

The player from Croatia played with a bonus, but his winnings have been canceled. The complaint escalated to an investigation of a lost deposit. Even though the winnings were cancelled, the issue with the player's lost deposit was successfully resolved.

The player from Germany has been accused of breaching bonus terms by placing bets greater than the allowed ones. The complaint has been closed as 'unresolved' because the casino failed to reply and cooperate in resolving the complaint. Later, the complaint was updated based on the information we received from the player. The complaint is resolved.

The player from Germany wasn't credited with bonus funds after he had completed the wagering requirement of a bonus offer. It became clear there was a mistake in the terms and conditions of the offer and that the bonus amount needed to be wagered an additional 70x. The complaint was resolved. The player informed us the casino credited his account with the disputed amount 3 weeks later.

The player from United Kingdom was experiencing difficulties withdrawing his funds due to limited availability of payment methods. The complaint was resolved. The player confirmed he had received his winnings 9 days later.

Paul, a player from Germany, played a blackjack with real money, finished at €1500, and the casino deducted his winnings because there is a max bet limitation in this game. This case was successfully resolved.