Bons Casino Review

The player in India had experienced a continuous delay of withdrawal of INR 49,000 each for 48 instances, with the casino repeatedly returning the money to the player's account and asking to change withdrawal methods. These transactions had not been processed despite multiple attempts to contact support. The player had made successful withdrawals in the past, passed KYC verification, and accumulated winnings without an active bonus. Despite our team's multiple attempts to contact the casino for a resolution, we received no response. Consequently, we marked the complaint as 'unresolved', negatively affecting the casino's rating. We had recommended the player to contact the Antillephone Gaming Authority for further assistance.

The player from Japan had $1700 confiscated by Bons Casino on the grounds of alleged bonus abuse. After receiving the player's detailed response regarding the bonus he had taken and the games he had played, we reached out to Bons Casino for their input. Despite multiple attempts to contact the casino, we received no response. As a result, we marked the complaint as 'unresolved'. We recommended the player to contact the Antillephone Gaming Authority for further assistance.

The player from Japan had deposited $250 and played using a 200% bonus. After meeting the betting requirements, the player had won $3522. However, when they requested a withdrawal, the casino had confiscated the winnings citing suspicious and advantageous betting. The player's appeal had been dismissed. The player's account had been verified around October 2023 and the last communication with the casino had been on December 22, 2023. We had attempted to contact the casino multiple times to resolve the issue but received no response. We had advised the player to contact the Antillephone Gaming Authority and provided guidance on how to file a complaint. The complaint was still unresolved and was awaiting the regulator's decision.

The player from India had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The player's brother had initially filed the complaint on his behalf, stating that the casino had accused the player of having a duplicate account due to a shared mobile number. Despite having provided proof of identity and ownership of the mobile number, the casino had yet to process the withdrawal. However, we were unable to proceed with the complaint because it was filed by a third party. The complaint was subsequently rejected, with the advice given for the player himself to file the complaint once he was able.

The player from India had reported a delay in his deposit on a casino's website. Despite assurances from customer support, his issue had remained unresolved and he had received no follow-up from the payment team. The player had been asked to contact his payment provider for further investigation, as the casino claimed to be unable to assist. The player had also been asked to forward his payment receipt for verification. The player had provided a screenshot of a payment, confirming it was his deposit to the casino. The Complaints Team had asked for further clarification regarding the bank account used, but had received no response. Consequently, we had to reject the complaint due to the player's lack of response, preventing further investigation or potential resolution.

The player from Brazil has been trying to withdraw his winnings for almost a month, but every time he makes a request, the money returns to the casino balance. Despite daily interaction with the support team and their assurance, the issue is unresolved. The complaint was rejected as the player stopped responding.

The player from Japan had his bonus cancelled due to alleged suspicious activity. He was informed about this but was not given any reason. After contacting casino and their affiliates we still weren't able to get a response.

The player from Japan reported a sudden and unexplained drop in his balance from around 12000 to 800 and is not receiving a response from support team. We closed the complaint because the player stopped responding.

The player from India deposited money into his gaming account, but the funds were not credited. Although he provided proof of transaction, customer support maintains that they have not received the funds. He continues to receive the same responses. The player later informed us that his deposit was credited to the casino account, so we closed the complaint as resolved.