The player from the Germany is dissatisfied with the withdrawal process. We rejected the complaint because the player didn't respond to our messages and questions.
Slots of Vegas Casino - Player cannot withdraw winnings.
Amount: €173.66
Slots of Vegas Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.3
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
I cannot reach anyone in chat. I met all wagering requirements. Payout $ 173. Nothing happened so far
Automatic translation:
Public
Public
3 years ago
Dear Nancy,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. For how long have you been trying to withdraw your winnings? Have you made any successful withdrawals before? Have you passed the KYC?
Additionally, if there is any communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
3 years ago
Translation
Hello no unfortunately nobody is available km chat. I've never made a withdrawal there. I have sent my ID and have not received an answer. thanks in advance
Automatic translation:
