Slots Magic Casino - Player’s withdrawal blocked due to a verification error.

deposited 200.00. Won 730.00 Canadian. Went to go withdrawal says I need to verify and I press ok. Says I'm fully verified. Go back to withdrawal and does the same thing with no option to verify or withdrawal. Try to contact support no response. Try to email support not response. Site is a scam. Have photo evidence. Money is sitting in account now not being able to do anything with it. Need help now and not happy.

Dear jordandion567,

Thank you very much for submitting your complaint. I'm sorry to hear about the frustrating experience you've encountered with the withdrawal process at the online casino.

To assist you better, could you please provide additional details regarding the verification process and your attempts to contact support? Specifically, we would like to know:

• Did you receive any confirmation or notification after completing the verification process?
• Were you provided with any specific instructions or requirements during the verification process?
• Have you received any response or acknowledgment from the support team regarding your withdrawal issue?

Your cooperation in providing these details will help us investigate the matter thoroughly and work towards a resolution. If you have any photo evidence or relevant communication, please feel free to forward it to petronela.k@casino.guru for our review as the attached screenshots are too blurred.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi. I believe I did but deleted it a couple weeks ago. Trying to recover it. If not I am more then capable of verifying but the casino will not let me as it's saying I already am and with that it's saying I can withdrawal but when I go to withdrawal it kicks me back to verification which says I am and verified and sends me in this loop. No specifics on verification as it says I am verified. Tried to email support no answer yet and tried support chat but it keeps sending me to a bot then I ask to speak to a specialist and he answers but then did not solve any of the issues. I feel as through I'm getting the run around.

I have sent you an email with all the screenshots from chat support and also the screenshots of the withdrawal and verification pages also included is the email I sent to slots magic support. Thanks.

Update. I was finally able to get through to re verify my documents. Now just waiting for the verification to get approved. Will keep you updated. Thanks again

verification and payment has been complete . The matter has been resolved .

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, jordandion567, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru