The player from Illinois has been trying to complete the KYC, but the casino claims she provided an incorrect date of birth. The player received her winnings.
Slots.lv Casino - Player provided incorrect data.
Amount: $1,100
Slots.lv Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.2
Slots.lv Casino has a Safety Index of 5.2, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Slots.lv is flat out not paying my winnings. They have asked me to verify 5 times and keep saying my DOB is incorrect. $1,100.79 has been due for over a week.
Public
Public
3 years ago
Dear Kittykat7k7,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I can only imagine how frustrating it might be for you, but please understand, it is a common procedure for casinos to check every detail to make sure they are sending the money to the right person.
Do I understand correctly that incorrect date of birth is the only thing holding you back from receiving your winnings? Are you aware of providing a wrong information? Did the casino specify what the difference is?
Please, forward any relevant communication between you and the casino to kristina.s@casino.guru.
Thank you in advance for your reply.
Best regards,
Kristina
Public
Public
3 years ago
Great news! Thank you for letting us know. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
