The player from the United States had reported a delay in his withdrawal request since August 2nd. Despite having adhered to the casino's rules, his withdrawal request had remained unprocessed. He had confirmed that he was not a bonus abuser, as he had made numerous deposits and losses. The Complaints Team had asked for screenshots of his bonus and cashier histories for further investigation. Eventually, the player had confirmed that he received his payment from Slots Garden. We had closed the complaint as 'resolved', and had directed the player to open a separate complaint for another issue with Lucky Legends Casino.
Slots Garden Casino - Player's withdrawal was delayed.
Amount: $100
Slots Garden Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
I followed their rules by making sure I redeem coupons inbetween deposit. I finally won with one of their vip free chip and requested a widraw since the 2nd of Aug. Nows its the 18th and still they havent reviewed it. I dont understand?? its only 100. I deposited and lost way more than that and I wasnt complaining. So frustrating
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1 year ago
Dear johnphuu,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your withdrawal is still pending inside the account without being processed? Which payment method you have opted for?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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1 year ago
Dear johnphuu,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
i also have a withdraw from sunrise casino. I requested on july 28, got approved august 8 and still havent recieved my withdraw. is that normal?
Username: 3fw*****p0
Player Class: VIP 1
E-mail: jo****uu@yahoo.com
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1 year ago
I am not a bonus abuser either. I make lots of deposits and lost lots of money as well. Seems like the only money Im able to win and widraw is the bonus money for some reason.
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1 year ago
Could you please forward screenshots of your bonus and cashier histories to petronela.k@casino.guru? Thank you very much.
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1 year ago
Dear johnphuu,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
Hi. Guru, you were right and they finally paid me last week. Thank you for your help. Now the last casino I'm having problem withdrawing is Lucky legends. I made a withdraw in august 15 for 200 and still has not been reviewed.
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1 year ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, johnphuu, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
PS: The issue with Lucky Legends Casino will be handled in a separate complaint.
