The player from Puerto Rico had struggled to withdraw her winnings from the casino for several months, despite having provided necessary documents repeatedly. The casino had continuously denied the payout due to supposedly missing documents. The withdrawal had eventually been approved on April 12, but the funds were not sent until May 11. After the player confirmed the receipt of her funds, we had marked the complaint as resolved.
Slots Garden Casino - Player’s withdrawal delayed due to documentation issues.
Amount: $100
Slots Garden Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.9
Slots Garden Casino has a Safety Index of 5.9, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
7 months ago
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7 months ago
I have been reuqesting this withdrawal sin december of 2023 and tgis oeople continuosly keep denying my payout because the documentacion was missing i have sent the documents more than 5 tine once and again and again everithing licence , oassports , bank bills , car ensurance everyting this oeooke have made my life impossible. Fibally in april 12 they aprroved my withdrawsl its may 11,2024 and they have not send it. Yesterday may 10 24 i wrote the casino and this irresponsables told me documentation is missing when after 6 months its already aprooved , i am tired of this game with this casino , i want my money now and please do somthing close this sites that olay with peoples mental health.
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7 months ago
Dear alyshamr0917,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Do I understand correctly that the casino requested documents again?
- Did you accumulate your winnings with or without an active bonus?
Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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7 months ago
Thank you for your reply, alyshamr0917. Do I understand correctly that we can now consider this case resolved?
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7 months ago
Dear alyshamr0917,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
