Slots Garden Casino - Player’s winnings have been confiscated.

Hello

This regards slotsgarden.com

I won 200$ and deposited to get my winnings out, and waiting for my withdrawal i won additional 200$ and now they sent me back my deposit and tells me i cant get my winnings! Please help me! What can i do? I have the chat log if it helps.

Hello Chrillews,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slots Gareden Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? What kind of bonuses did you use in the casino? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hej!

Mitt konto blev fullt verifierat i samband med att jag gjorde uttagen det stod att jag var 100% verifierad och dessutom guidades jag av den första personen jag pratade med i chatten hur jag skulle göra uttag men sedan började de med dessa bedrägliga ursäkter och konstiga påståenden som skulle ursäkta för att jag inte ska få mina uttag.

Jag använde deras freespins som inte gav någon regions spärr eller dylikt som vissa andra gjort dessa fanns det tydligt inga hinder att använda. Jag skickade med senaste chatten bifogade filer

Hello Chrillews,

We would like to update you that due to Nick, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Nick has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Nick will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Hello Chrillews,

Can you please forward your deposit, bonus and betting history? How many bonuses did you claim before ever depositing?

Please keep in mind that you can claim only 1 bonus between any deposits and if you do claim more, the casino has right to void the winnings from it.

Dear Chrillews,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hej! Jag har inte tagit emot något annat erbjudande än de spinsen jag fick vid tillfället

Hello Chrillews,

Please forward the requested information to nikolas.b@casino.guru.

Hur menar du?

Dear Chrillews,

Please check my post from 29.7.

Dear Chrillews,

Is there also a betting history? Is it possible that you have breached some kind of bonus terms like max bet?

Hej nej jag har inte brutit mot någon typ av maxgräns då jag höll mig under den och har alltid gjort när jag spelar med bonus

To clarify the situation with the casino, your complaint will be now forwarded to my colleague Kubo (jakub.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Greetings all,

I had a moment to review the situation and the terms and conditions of the casino and free chips themselves state that only one free chip is valid between cash deposit/play sessions. In this case I counted more than 40 consecutive free chips that were redeemed and played before the ($50 maximum cashout) chip which resulted in the win in question. Unfortunately nothing but the very first free chip redeemed by the player would be eligible for withdrawal until after cash deposit and play. The account confirmation deposit of $13 was refunded in full at the time the requested withdrawal was denied.

Hopefully this clarifies things.

Best wishes,

Nick and Slots Garden

Dear Chrillews,

I'm Kubo, and I will be taking care of your complaint from now on.

Dear Nick & Slots Garden Casino,

Thank you for clarifying the situation. Could you please provide any supporting evidence to substantiate these claims?

Best Regards,

Kubo

Greetings all,

Supporting documentation has been forwarded to the casino.guru team for review.

Best wishes,

Nick and Slots Garden

Dear Chrillews,

I have reviewed the evidence provided by the casino, which supports their claims regarding consecutive free chip redemptions. Unfortunately, this practice directly violates the casino’s Terms and Conditions. Additionally, claiming multiple no deposit bonuses in a row is generally prohibited because it disrupts the integrity of the promotional system. Casinos provide these bonuses as a goodwill gesture, and repeated redemptions without deposits can be considered an abuse of this system.

Since your deposit has already been refunded, there is no further action for us to take, and I must formally reject your complaint as "unjustified".

I understand this is not the outcome you were hoping for, but we must adhere to the available evidence and policies.

Thank you for your understanding. Should you encounter any issues with this or any other casino in the future, please feel free to contact our Complaint Resolution Center. We are always here to assist you.

Best regards,

Kubo