The player from Sweden won 200$ and deposited to withdraw winnings. After winning an additional 200$, the casino returned the deposit and denied the withdrawal of winnings.
Hello
This regards slotsgarden.com
I won 200$ and deposited to get my winnings out, and waiting for my withdrawal i won additional 200$ and now they sent me back my deposit and tells me i cant get my winnings! Please help me! What can i do? I have the chat log if it helps.
Hello Chrillews,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slots Gareden Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? What kind of bonuses did you use in the casino? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Hello!
My account was fully verified when I made the withdrawals it said I was 100% verified and also the first person I spoke to in the chat guided me how to withdraw but then they started with these fraudulent excuses and strange claims that would apologize for not getting my withdrawals.
I used their freespins which didn't give any region lock or the like as some others have done these there were clearly no barriers to use. I sent with the last chat attachments
Hello Chrillews,
We would like to update you that due to Nick, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Nick has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Nick will contact you at the earliest opportunity.
Thank you for your understanding and ongoing patience.
Best regards, Casino Guru
Hello Chrillews,
Can you please forward your deposit, bonus and betting history? How many bonuses did you claim before ever depositing?
Please keep in mind that you can claim only 1 bonus between any deposits and if you do claim more, the casino has right to void the winnings from it.
Dear Chrillews,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Hello! I have not received any offer other than the spins I received at the time
Hello Chrillews,
Please forward the requested information to nikolas.b@casino.guru.
Dear Chrillews,
Is there also a betting history? Is it possible that you have breached some kind of bonus terms like max bet?
Hi no I haven't broken any type of max limit as I stayed under it and always have when playing with bonuses