Slots Garden Casino - Player believes that their withdrawal has been delayed.

Hello Casino Guro Team,

I'm a player or Slots garden and I made a deposit to them and I have the free spin bonus code which is rich the playthrough

and I got $600.00 and they approved my withdrawal and asked for alot of my personal information and bank information everything.

Also,they make me wait asking personal info and proof .so i did give what they want my selfie ID picture as well,

also, they review and send me the approval email.

Then , after that I email and contact them by mail,no response

and the only thing that they response is today..which is they told me that my withdrawal will not be given because I have multiple bonuses,which is I have not that bonus is because after my withdrawal.

I asked them to show me the multiple bonus but they did not show nothing also I've seen alot of changes on my account history transaction and they give me hard time to access and log in to my account.

Pls hope u will help and nvestigate this matter in Slots garden online casino.

username is from them.

Thank u and whatever happens I do appreciate that you have this website that help me & other players to those Casino that abused and not fair to all players.

THANK YOU AND MORE POWER to all ur team and stuff

Dear Sipon,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Complaint Resolution Center,

Thank you so much for doing your best for me to help for my

withdrawals in GardenCasino.

And yes my account is already Approved and verified with Garden Slots Casino online.

Ok,i will patiently wait for the

next couple of days like what u stated. t

Again,

Thank you so much to all your members and team associates.

And hope to get my money withdrawals soon with you

help.

Thank you and

More Power..!!!

Dear Sipon,

My first response was posted automatically by the system according to the information you submitted with your complaint. Since your withdrawal was declined, there would be no point in waiting for a few more days, so let's get straight to your issue.

Could you please specify what kinds of bonuses did you use? It would also help a lot if you provided us with a detailed timeline of you claiming the bonuses and making deposits.

Also, please forward any relevant communication between you and casino customer support to veronika.l@casino.guru. Alternatively, you may post the screenshots here.

I apologize for the confusion and I am looking forward to hearing from you soon.

Hello,

Here are my screen shoots of my deposits twice also,they did not give me free spins everyday and cashback those are winnings after my deposits.

Hello Veronica,

Also,i attached here the photo copy of my withdrawal that i made been approved.

Thank you...

Hello Veronica,

Just updating this case...

Thank you and Happy Sunday to you and to all ur Casino Team members.

Thank you very much, Sipon, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Veronica,

Ok Thank you so much. Have a good Day...

Hello, Sipon,

I am sorry to hear about your unpleasant experience. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Slots Garden Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Slots Garden Casino team,

Could you please provide us with an explanation of the player's situation in more detail? What steps should the player take to withdraw his winnings?

If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its decision with relevant evidence?

It is possible to share the data directly here, with your reply, or by sending them to my email address (branislav.b@casino.guru).

Thank you in advance for providing the information.

Hi Branislav,

Thank you so much for your time

to do your best to help and investigate this issue of withdrawal at Slots Garden casino.

and to all ur team as well.

More Power &

God Bless!!!

Greetings all,

I had the opportunity to review the situation and unfortunately the terms and conditions of the casino and the free chips themselves do not allow multiple consecutive free chips without a deposit to separate them. In this case we have many many free chips all in a row.

The maximum cashout on the chip in play would have been $50 but the entire request was denied due to the reasons mentioned above.

Supporting documentation has been forwarded to the casino.guru team for review.

Best wishes,

Nick and Slots Garden

Slots garden Casino,

I disagree...

And im not gonna say anything,

i send all the proof.

Also all what say will be forwarded to consumer affair..

Dear Sipon,

After gathering all the necessary information and data, we are closing this complaint as unjustified due to breaching the casino's bonus terms and conditions - unfortunately, even though it would be the best option if casinos had such rules enforced by the system, it is not an industry standard. All players are obliged to read the terms and conditions and comply with them, and you accepted them upon registration. According to the casino's rules, each player has to make at least one deposit between no-deposit bonuses, and this condition was not met. You can find the applied rule HERE - section Rules - No Deposit Bonuses (Free Chips, Free Spins), point 17.). In addition, casinos can limit their bonuses as they see fit, and we are talking about free money given by the casino. If the casino offered only free money to its players, which would mean the players could only win and withdraw the winnings, it would not make sense to provide its services at all. Therefore, and since it is not against our Fair Gambling Codex, we accept the casino's decision. You are not entitled to the disputed winnings because the data clearly shows that you claimed several consecutive no-deposit bonuses without making deposits between them. Although you made some deposits, those were made to the casino and lost much earlier than the no-deposit bonuses in question were used. The casino acted correctly and in accordance with its terms and conditions.

I am sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.

In case of any questions, feel free to write to me at branislav.b@casino.guru.

Thank you very much, Nick and Slots Garden Casino, for providing information and for your cooperation.

Best regards,

Branislav, Casino.Guru