Sloto Stars Casino - The player struggles to withdraw his winnings.

I spent thousands of dollars over a few months playing at this casino they give me 25 free spins. I happen to get lucky and win over 20,000 tried to cash it out and they tell me that the max cash out is 100 I said OK fine then cash out 100 then they need more documents more documents. It’s always something they never paid me out even 100 casino sucks.

Hello charbabybaby,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Sloto Stars Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Dear charbabybaby,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.