Sloto'Cash Casino - The player struggles to verify his account.

I have cleared the wagering requirements for the No Deposit Bonus.

The support told me what I needed to withdraw. Some initial deposit and betting, and KYC. I made my first deposit and made a bet.

Then I sent a driver's license and a resident card for KYC. (Sorry, but those are Japanese.)

Then they sent back a boilerplate.

I thought the Japanese material was not good. However, I don't have an ID card that can be used in English.

Unfortunately I don't have a passport. However, in order to do what I could, I sent a bank balance certificate (in English) instead of a resident card.

Then they sent me boilerplate.

When asked what the problem is, they reply with a boilerplate.

The photos I send are in 4k resolution.

The photo can be read as long as it is not in very small letters.

I don't understand what the problem is because they only reply to boilerplate sentences.

Therefore, I do not know how to correct the material.

What should I do?

Hello mmgg33441,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Sloto Cash Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Can you please forward the communication between you and the casino to nikolas.b@casino.guru?

Looking forward to your answer.

Regards,

Nick

I should have emailed Nikolas, but it hasn't arrived?

I got another similar email last night. According to it, it says that it needs to be written in English.

Is there any way? I'm asking.

Is this the answer?

Do I need a passport?

I want to collect only the deposit amount for account confirmation.

I don't want to be involved here anymore.

I have conducted KYC for more than a dozen companies, but this is the first time that it has been so troublesome.

Write that Japan people need a passport!

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Thank you for choosing Slotocash Casino.

We have received your email with the attachments. Unfortunately, the documents submitted were not complete as we did not receive Photo Identification.

We ask that you kindly take a clear legible picture of the card and email:

- Front and back of a valid Photo Identification (either a ID card or Passport suitable for International use). Issued with letters and not characters.

Please provide us with a Photo Identification that is in English.

We ask that you please take clear, legible digital pictures. Please ensure that the entire card is visible (no portion should be cut off/cropped). Please note that partially cut off/cropped photos, will not be accepted and will result in delays.

Should you require any further assistance, please feel free to contact us via email or chat.

Regards,

Alexis

Slotocash Casino Verification Service

Hello mmgg33441,

Unfortunately you will have to provide them the documents in English if they requested it. We had a few similar cases in the past but it is a standard request from the casino and the players have to follow it.

Could you please advise if it will be possible to get such documents?

Late reply. I am sorry.

If the casino asks for it, it can't be helped.

I should get a passport. But I'm already too lazy, so I give up. It is not worth the cost of obtaining a passport. Please indicate that English ID is mandatory in this casino review. Before the next misguided person appears

Thank you mmgg33441 for submitting your complaint anyway. We will try to do as detailed reviews as possible. The complaint will be now closed based on your request.

Best regards,

Nick