Slot Madness Casino - Player's withdrawal is delayed and under suspicion.

My withdrawl is approved over a month ago still they give me excuse after excuse. I've been asked to provide my wallet address they have it and it's submitted with withdrawal request. I provided it and didn't think anything of it until multiple charges hit my wallet from places I don't pay at the fact customer service asks for the address and closes chat immediately after without help is ide say omission of guilt they claim rtg slots what ate the chances of spinning 50 times at 25 cents and winning 1.25 cents well that's possible today on their slot overall the entire list under the company is failing to pay and attempting to steal as much as possible and all consumers should be warned any casino under their umbrella will not pay and isn't using software they claim

Dear Dafdyshark77,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Yes I'm verified by mud and play at most of you online casinos I've withdrawn from casino and deposit regularly immediately following your VIP host Ruben requesting my wallet address again. There were attempted charges made to my crypto account I only use it for online transactions with your casinos so. Aside from the fact I deposit regularly I play in one of the casinos operated. By your company and withdraw and deposit and the rules I follow ensuring there is no issue on my part in noticing a disturbing pattern both times I've been told re verify my address. And immediately following these small amount transactions someone might not notice hot my wallet and I assume probing to see if they can then empty it I'm not sure but if it happened each time I have given my address to VIP host its obvious there is a problem with theft 1 time a maby 2 times and the conduct of host pretty much males it obvious the fact you cannot follow your own payout timeline is just the beginning the attempted withdrawl on my wallet should be looked into I'm not accusing your casino I'm telling you your VIP host is attempting to steal from me and you should address the problem

account I only use it for online transactions with your casinos so. Aside from the fact I deposit regularly I play in one of the casinos operated. By your company and withdraw and deposit and the rules I follow ensuring there is no issue on my part in noticing a disturbing pattern both times I've been told re verify my address. And immediately following these small amount transactions someone might not notice hot my wallet and I assume probing to see if they can then empty it I'm not sure but if it happened each time I have given my address to VIP host its obvious there is a problem with theft 1 time a maby 2 times and the conduct of host pretty much males it obvious the fact you cannot follow your own payout timeline is just the beginning the attempted withdrawl on my wallet should be looked into I'm not accusing your casino I'm telling you your VIP host is attempting to steal from me and you should address the problem

Thank you for your reply, Dafdyshark77. I apologize, but could you please clarify whether this complaint is about a delayed payment or attempted charges? Because if the main issue is those charges, I am afraid this falls under the jurisdiction of the police and the payment provider, rather than a mediator like us.

Dear Dafdyshark77,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.