The player from Indiana had been waiting for a month to withdraw over $7,000 from various affiliated casinos. Despite some small progress having been made and alternative payment methods having been suggested, such as opening a new bank account or using cryptocurrencies, the majority of the withdrawals were still pending. The player simply wanted to receive his winnings. He had confirmed that his account was verified weeks before and he had used bonus money to accumulate his winnings. The player had faced issues with his bank not being approved for wire transfers, which led him to open a new account. Some of his withdrawals had been returned to his balance due to failed attempts, and he had had to resubmit them. The player also reported having been labeled as a restricted player due to his winnings at an affiliated casino. Eventually, he lost all his pending withdrawals, totaling $12,000, in one day. We concluded that due to the player losing all the balance, the complaint would now be rejected.
Slot Madness Casino - Player's large withdrawal is delayed.
Amount: $4,700
Slot Madness Casino
Safety Index:Below averageUnjustified complaint
REJECTED
Case summary
i have over 7,000 dollars in withdrawals pending, with affiliated casinos. ive been told there's no way process my payment. i keep getting directions including opening a new bank account, but still im in limbo waiting. small progress been made, one casino cleared my withdrawals, smaller amount of the group. it was put on players reward card and rest crypto. total 550. my VIP host wants me to funnel crypto back into casino to get my winnings. i just want paid. nowhere in terms and conditions does it state that a depositing account is unable to receive withdrawal. id rather just get money and be done will lot of them. im only entertaining communication because i dont believe its malicious, but they should be more proactive in making sure withdrawal is received by winning player.
Hello cbarnesii,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slot Madness Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
I was verified weeks ago. I used bonus money. No issues with terms and conditions. I have spoken with both processing , hosts, account managers, and support. Also financing. Since my bank is not list as unapproved, I'm in bad spot cause checks are not bring issued right now and payout needs be in accordance to how deposited. I used mostly card. There's no kind friction between them and myself. I'm told processing is slowed due to their conditions. But I had no access to know my bank could not receive wire transfer which was only option. There has been exceptions to try help me. I just don't have time to wait they are suggesting as I could use the money. I understood may be extended time frame. But with my banking not coinciding with their procedure, just no certain plan of action get my withdrawals.
Error. My bank is listed as unapproved. Reason I opened new account. One of smaller withdrawal account has said wotlrking on getting check to newly opened account. But for wire transfers that others insist on, have establish its credibility and activity.
500 deposit bitcoin is no longer pending and removed from cashier. its in processing phase. remaining 4200 that were submitted as wire transfer returned to balance, once again ive resubmitted withdrawal for check this time. as i did in beginning. hopefully my new bank account will qualify for checks as it did not for wire transfer. due to how new it is. the company directed me which account to open, so i know franchise is approved. but it being newly open is factor. it was only opened so that could receive withdraw.
Hello cbarnesii,
I'm glad to hear that the payments are moving forward. Please be sure to verify the new bank account as soon as possible and wait for the money to be processed (14 days by recommendation) and let us know in case of any updates.
Hello Nick,
I have 2 more weeks before can verify for wire transfers. It's already been verified by one casino for checks and check being processed. Will update in 2 weeks after get bank statement. Told bitcoin be here this week. As 14 day wait keeps starting over from failed attempts. Thanks for help.
Cbarnesii
Hello cbarnesii,
We will be waiting for you to provide update in case of any news. Until then the timer will be set on you.
Why does it say Janet Geyer? Update is have received mote withdrawals. I'm awaiting for my new checking account to give me statement so that can send and verify for larger transactions to be wire transfered. But progress is being made and casino did honor bitcoin withdrawal. I received within the appropriate waiting time. If I had prior access to know my bank was on disapproved list, could have taken different approach to deposits and complications would not occurred. But casino and myself are working to get it straightened out for future.
Hello cbarnesii,
Must have been an issue but it is now fixed. Can you please advise how much more is there still to withdraw? Any payments pending at the moment?
i since have been labeled a restricted player due to winnings at an affiliated casino. ironic thing i said casino has not totally restricted me and allows some match bonuses. The amount has changed. they paid 500 bitcoin. all rest was refunded to account (4200). which i had submit new withdrawals. due to not being allowed bonuses i used my winnings i haven't been able to receive as money to play. now have pending withdraws 2500, 1700, and 400. and 129 in account to play. at slot madness. i lost money on purpose at other casinoes to clear accounts due to being frustrated could not get paid. but fortunately ive recouped at other casinoes which give more faith will receive. i have received winnings from affiliated casinos. some are more prompt. i lost my VIP status and all bonuses i couldn't claim due to pending withdrawals as im restricted now. everything is pending as they put money back in account and i had resubmit. i was able to get one account to be approved and awaiting it be put on my players reward card.
No need examine. I got tired waiting. It seems me trouble is not worth it. I admit what others warmed me. I was scammed. After being listed as excluded player, things got bad. I had 12,000 in winnings waiting for approval. Unless it's coindraw, approval is not timely. I only have 3 active approvals, and going on what they call maximum for their timeline. I lost all winnings on one game. RTP supposedly 96. But lost it all in a marathon playing medium to low bets. Should stopped when lost all winnings slotmadness account been waiting for 3 months. But didn't. Wanted understand how possible for 96 RTP to lose every single match. My only thought is same reason almost impossible get timely approved withdrawals. " The "system" as they refer to it as.
Lost all pending withdrawals. 12,000 total in one day playing mighty drums across all casinoes. Reels spun so fast couldn't see them. Might as well have fun losing cause wasn't paying promptly me unless coindraw or "Players Reward Card".
Hello cbarnesii,
Due to the aforementioned reasons - losing all the balance, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
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