Dear Lilililya,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue you encountered with the «100% No Rules Bonus» at the online casino.
To better understand your situation and assist you effectively, could you please provide us with the following additional details?
- Can you confirm the date when you claimed the «100% No Rules Bonus» and made your deposit?
- Could you specify the exact amount of the bonus and your deposit?
- Did you receive any written confirmation or chat transcripts from the support chat where it was stated that the bonus amount was withdrawable?
- Could you provide the specific terms and conditions that were provided to you for the «100% No Rules Bonus» and where it states the bonus is not cashable?
Additionally, please forward any relevant communication or documentation, such as chat transcripts or screenshots of the bonus terms, to petronela.k@casino.guru.
Meanwhile, I have checked the general bonus terms and conditions, and this is what I found (here):
If not specified in the individual bonus terms, all bonuses are non-cashable, meaning they cannot be withdrawn. The amount of the bonus will be deducted from the winnings at the point of withdrawal.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Dear Lilililya,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue you encountered with the «100% No Rules Bonus» at the online casino.
To better understand your situation and assist you effectively, could you please provide us with the following additional details?
- Can you confirm the date when you claimed the «100% No Rules Bonus» and made your deposit?
- Could you specify the exact amount of the bonus and your deposit?
- Did you receive any written confirmation or chat transcripts from the support chat where it was stated that the bonus amount was withdrawable?
- Could you provide the specific terms and conditions that were provided to you for the «100% No Rules Bonus» and where it states the bonus is not cashable?
Additionally, please forward any relevant communication or documentation, such as chat transcripts or screenshots of the bonus terms, to petronela.k@casino.guru.
Meanwhile, I have checked the general bonus terms and conditions, and this is what I found (here):
If not specified in the individual bonus terms, all bonuses are non-cashable, meaning they cannot be withdrawn. The amount of the bonus will be deducted from the winnings at the point of withdrawal.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela