The player from Illinois had reported not receiving his withdrawal after two weeks and unsuccessful attempts to reach support. We had reached out to the player for further information regarding his previous withdrawal history, KYC verification status, and whether his winnings were accumulated with an active bonus. However, the player did not respond to our inquiries within the extended 7-day period. As a result, we were unable to proceed with the investigation and had to reject the complaint.
Silver Oak Casino - Player's withdrawal is delayed.
Amount: $170
Silver Oak Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.8
Silver Oak Casino has a Safety Index of 6.8, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
11 months ago
Public
Public
1 year ago
I cashed out my money 2 weeks ago and haven’t got anything I’ve emailed support 4-5 times not even one response
Public
Public
1 year ago
Dear lamarflowers8,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
