The player from Illinois had reported not receiving his withdrawal after two weeks and unsuccessful attempts to reach support. We had reached out to the player for further information regarding his previous withdrawal history, KYC verification status, and whether his winnings were accumulated with an active bonus. However, the player did not respond to our inquiries within the extended 7-day period. As a result, we were unable to proceed with the investigation and had to reject the complaint.
Silver Oak Casino - Player's withdrawal is delayed.
Amount: $170
Silver Oak Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 months ago
Public
Public
5 months ago
I cashed out my money 2 weeks ago and haven’t got anything I’ve emailed support 4-5 times not even one response
Public
Public
5 months ago
Dear lamarflowers8,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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