Shazam Casino - Player cannot make a deposit.

Shazam casino is not allowing me to make a 25 deposit from my Visa card to be able to withdraw the 100 from their free spins

Dear Angeleys14,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence.

Have you ever made a successful deposit? Is there any alternative deposit method you could use?

Have you tried discussing this issue directly with the casino? Please forward any relevant communication between you and the casino, please forward it to kristina.s@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Hi Kristina, yes I have made successful deposits many times at other online casinos using my same Visa card. I’m disappointed as on Shazam’s Casino deposit page, it says Visa cards are accepted so I spoke to chat support about my card being rejected and was told to use a MasterCard or Bit coin wallet instead. I don’t have either of these and feel it’s unfair. I’m now left without knowing what to do, hence why I’m writing here for advice.

Thank you very much for your reply, Angeleys14. Although I understand your frustration, this is not an issue we could further investigate, or help you with. Deposit and withdrawal methods can be updated at any time and the casino has the right to decide which payment methods will be offered. As I mentioned in my previous message, sometimes payment methods are not available due to other factors that may be out of the casino's hands.

I can only advise you to either use another deposit method or look for another casino that will allow you to deposit using a Visa card. I would also recommend that you always consult deposit options with the casino support before registering to ensure that you only create an account at those casinos that support Visa deposits.

Please, do not hesitate to let me know if there is anything else I could help you with, but I am afraid I will be forced to reject this complaint.

Hi Kristina, thank you for your advice. It’s all ok now, support called me from Shazam casino and helped me register a Bitcoin account, I have now made a successful deposit there using Bitcoin method. Thanks again for all your advice : )

Awesome news, Angeleys14. I am glad to hear you have found a solution with an alternative payment method! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.