The player from Russia is dissatisfied because the casino confiscated her bonus winnings. We rejected the complaint because the player didn't respond to our messages and questions.
I played for a coupon that they gave 36 rubles from them. I raised 5000tr made a cancellation allegedly I combined the bonuses I did not do it their answer I don’t like to play with my own money
Hello Екатерина,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Could you specify which bonus have you activated? Please, post the bonus link or promocode here when replying.
Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.
I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Kristina
Thank you for your email, Екатерина. Could you please advise if you have discussed this issue with the casino? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru.