The player from Sweden requested a withdrawal a few days ago, but the payment hasn’t been received. We rejected the complaint because the player didn't respond to our messages and questions.
Scatters casino has not paid out my 1000 euros. Was promised within 48 hours but they never showed up and now it's 60 hours and they at the support say that they can do nothing more than wait ..
Dear Henrik,
Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Keep in mind, it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your bank account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Was this your first withdrawal request? What is the status of your withdrawal – is it pending or processed?
Thank you very much for your reply.
Best regards,
Kristina