HomeComplaintsScatters Casino - Plyer’s withdrawal has been delayed.

Scatters Casino - Plyer’s withdrawal has been delayed.

Amount: €1,000

Scatters Casino
Safety Index:High
Submitted: 28 Jul 2020 | Case closed : 13 Aug 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Sweden requested a withdrawal a few days ago, but the payment hasn’t been received. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago
Translation

Scatters casino has not paid out my 1000 euros. Was promised within 48 hours but they never showed up and now it's 60 hours and they at the support say that they can do nothing more than wait ..

Automatic translation:
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4 years ago

Dear Henrik,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Keep in mind, it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your bank account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Was this your first withdrawal request? What is the status of your withdrawal – is it pending or processed?

Thank you very much for your reply.

Best regards,

Kristina

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4 years ago

Dear Henrik,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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