The player's withdrawal has been stuck for over two weeks. The complaint was resolved as the player informed us in mail that he received his winnings.
Scatters Casino - Player's withdrawal has been stuck.
Amount: €140
Scatters Casino
Safety Index:HighSafety Index
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8.5
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
Public
Public
4 years ago
Translation
So far I am waiting for my profit of 140 euros, which has also been approved by the casino ... but it has not yet been credited to my bank account, although I have an email from September 2, 2020 regarding the payout! According to the casino, the money would have been paid out to me and in addition the relevant department of the casino should investigate, but according to the agents I have been hearing this and other stories for days and nothing has happened! You have received additional documents from me, i.e. bank statements, to investigate and to prove!
Automatic translation:
Public
Public
4 years ago
Dear Michael,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if it were your first withdrawal attempt in this casino? Have you received any payment receipt or a reference number for the transaction from the casino? If yes, please forward it to nikolas.b@casino.guru
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive your delayed withdrawal. Looking forward to hearing from you. Thank you in advance.
Best regards,
Nick
