The player from Germany has not received his withdrawal. The complaint was rejected because the player didn't respond to our messages and questions.
Scatters Casino - Player's withdrawal has been delayed.
Amount: €2,200
Scatters Casino
Safety Index:HighSafety Index
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8.5
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello,
I requested a payout on 7/2/22. After 2 days, I was asked in the chat about the processing status that I had to do a verification via kyc. After a total of 2 days and uploading all required documents 3 times, my profile was successfully verified on 08.07.22. Since then I have been asking daily about the status of my requested payment. The chat tries to stall me every day. They open several tickets a day to check my case and arrange for my payout to be "pushed", but if I ever want an answer, then unfortunately they can't tell me anything.
I have the feeling that such a delay is provoked on purpose. Hoping I would cancel the payout and gamble it all away again. This is how you save the money... I really have no clue why it's taking so long because after 5 days I haven't received a single answer from the chat that could even remotely answer my question!
I would be grateful if I could get help to finally get my payout.
Automatic translation:
Public
Public
2 years ago
Dear Marius210,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed, especially if you had to wait for verification to be completed first. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.
Best regards,
Kristina
Public
Public
2 years ago
Translation
Hello, first of all thanks for the quick answer. It would be nice if the casino support would give detailed answers. But most of the time they just hold out. From this point of view I would have to wait until Friday and then the 14-day period will be over anyway.
Automatic translation:
