The player from Finland has requested a withdrawal two weeks ago. It has been pending since. We rejected the complaint because the player didn't respond to our messages and questions.
It has been ovet 2 weeks when I made withdraw request. They ask me send documents 50h after that and I send then 5 minutes after request. Nothing has happened, they say there is many weeks queue for the check. But that cant be right when they promise withdraw to take Max 48h.
Dear Mikael,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if it were your first withdrawal in this casino? Do I understand correctly that your payment is still pending inside the account without being processed?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela