The player from Sweden has won a jackpot unfortunately, she’s been experiencing difficulties withdrawing the winnings. Player’s complaint has been resolved successfully.
Scatters Casino - Player’s struggling to withdraw her jackpot winnings.
Amount: $5,579
Scatters Casino
Safety Index:HighSafety Index
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8.5
Scatters Casino has a Safety Index of 8.5, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Translation
I got the jackpot on their joker poker 17/11, I submitted all the documents requested. I have on several occasions asked if there is anything more they need to make a profit from my profit. But they have only replied that they will return. 3/12 I sent in a complaint which has only been answered with "thank you for your patience, we will return when we receive an update.
Automatic translation:
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3 years ago
Dear Sara,
Thank you very much for submitting your complaint and forwarding all the relevant communication. Foremost, allow me to congratulate you on your great win.
Could you please forward your cashier history? Have you withdrawn any winnings previously from this casino?
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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3 years ago
Translation
Hey!
Thank you very much, this was my first jackpot🥳Although it was a boring experience when the casino did not want to pay out my winnings.
I have printed out all deposit history and also all Mail conversations, I have previously made a profit of 1450 Us dollars 5/11/20 without any problems. The money was in my account after about 2 working days.
Edited
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3 years ago
Dear Sara,
Could you please forward your cashier history too? Thank you very much in advance.
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3 years ago
Translation
Merry Christmas, got my winnings paid out today from scatters casino🌲🎅🏻Better late than never
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3 years ago
Great news 🙂 As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Sara, for your cooperation and confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Wishing you a wonderful holiday season.
Best regards,
Petronela
Casino.Guru
