Scatters Casino - Player’s struggling to withdraw her jackpot winnings.

I got the jackpot on their joker poker 17/11, I submitted all the documents requested. I have on several occasions asked if there is anything more they need to make a profit from my profit. But they have only replied that they will return. 3/12 I sent in a complaint which has only been answered with "thank you for your patience, we will return when we receive an update.

Dear Sara,

Thank you very much for submitting your complaint and forwarding all the relevant communication. Foremost, allow me to congratulate you on your great win.

Could you please forward your cashier history? Have you withdrawn any winnings previously from this casino?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hey!

Thank you very much, this was my first jackpot🥳Although it was a boring experience when the casino did not want to pay out my winnings.

I have printed out all deposit history and also all Mail conversations, I have previously made a profit of 1450 Us dollars 5/11/20 without any problems. The money was in my account after about 2 working days.

Dear Sara,

Could you please forward your cashier history too? Thank you very much in advance.

Merry Christmas, got my winnings paid out today from scatters casino🌲🎅🏻Better late than never

Great news 🙂 As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Sara, for your cooperation and confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Wishing you a wonderful holiday season.

Best regards,

Petronela

Casino.Guru