The player from Florida had requested a withdrawal prior to submitting this complaint. Unfortunately, her winnings had not been received yet. The player claimed to have submitted all necessary verification documents but her withdrawal was still pending. The casino stated that they did not have the necessary payment information on file and requested additional documents including a complete bank statement and proof of place of birth. The player expressed frustration with the process and requested to receive her winnings via check instead. Despite our efforts to mediate, the player did not provide the requested documents within the given timeframe. Consequently, we had to reject the complaint.