HomeComplaintsRuby Slots Casino - Player’s criticizing verification process.

Ruby Slots Casino - Player’s criticizing verification process.

Amount: $200

Ruby Slots Casino
Safety Index:High
Submitted: 10 Jul 2020 | Case closed : 27 Jul 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from United States is dissatisfied with a difficult and excessively complicated verification process. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
4 years ago

Ask Wrk 100 different verification deals when I give them all of them they still ask for more last one was a newspaper and a picture after they had a utility bill ID everything else that asked for verification form

Public
Public
4 years ago

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly. It seems that the casino has a strict verification process, but it's not unusual. I would suggest contacting the casino and find out what documents exactly are required and provide them in best possible quality and as soon as possible. If all the data is correct, there should be no reason for the casino to delay your withdrawal. Could you please advise how many days ago you have started the verification process and requested your withdrawal? Thank you in advance for your reply.

Best regards,

Petronela

 

Public
Public
4 years ago

Hello,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Public
Public
4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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