Ruby Slots Casino - Player has difficulties in account verification.

Amount: $80

Ruby Slots Casino

Safety Index:High Submitted: 26 Oct 2023 | Case closed : 08 Nov 2023

Case closed Our verdict

Player stopped responding

REJECTED

Case summary

6 months ago

The player from Nevada, after having met all the play through requirements from a no deposit bonus, struggled to verify his identity for withdrawal. We had attempted to assist him, but due to his lack of response to our communication attempts, we were unable to investigate further. As a result, we had no choice but to reject his complaint.

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johnnieskelton5

Visitor

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6 months ago

Used a no deposit bonus. Play through all requirements when I try to withdraw. It won't let me verify my identity.

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Kristina

Deputy Complaints Team Lead

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6 months ago

Dear johnnieskelton5,

Thank you very much for submitting your complaint. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate and clarify what seems to be the problem with verification?

I will be waiting for your reply patiently.

Best regards,

Kristina

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Kristina

Deputy Complaints Team Lead

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6 months ago

Dear johnnieskelton5,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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Kristina

Deputy Complaints Team Lead

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6 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.