The player from Nevada, after having met all the play through requirements from a no deposit bonus, struggled to verify his identity for withdrawal. We had attempted to assist him, but due to his lack of response to our communication attempts, we were unable to investigate further. As a result, we had no choice but to reject his complaint.
Ruby Slots Casino - Player has difficulties in account verification.
Amount: $80
Ruby Slots Casino
Safety Index:HighSafety Index
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8.3
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Used a no deposit bonus. Play through all requirements when I try to withdraw. It won't let me verify my identity.
Public
Public
1 year ago
Dear johnnieskelton5,
Thank you very much for submitting your complaint. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate and clarify what seems to be the problem with verification?
I will be waiting for your reply patiently.
Best regards,
Kristina
