Royal Panda Casino - Delayed withdrawal and concerns about privacy.

Withdrew $831 from Royal Panda casino at the end of December. I received an email stating that the withdraw has been approved and processed and never received the money. After inquiring about it and letting them know that I did not receive any money - they asked me to provide my PERSONAL BANK STATEMENT for proof that I was not paid. I had several strong suggestions for them to double check the account number and other obvious ways to troubleshoot why this didn't happen but they wouldn't do any of that until I provided my statement. WOW!!! After finally doing so to get my money, I was emailed saying that my 'document' had been approved. It is now 2 months later and I am yet to get an email/text or phone call regarding my withdrawl. I have to contact support every 2 - 3 days to ask what is happening and the only response that I get is that they are 'waiting to hear back from their provider' who pays out. This casino asked for home billing documents for proof of address, drivers license photos, personal bank statements. This is absolutely ridiculous. I am a fool for providing so many details that will probably end up with fraudulent uses against me. It was nice to win over $800 but disgusting that I probably won't ever see that money AND they have so much of my personal information. This is CRIMINAL!!!!

Dear kcheverie88,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Royal Panda Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• When was the last time you were in contact with the casino regarding the withdrawal issue?
• Have you successfully withdrawn funds from the casino in the past?
• If there is any recent communication between you and the casino, please forward it to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear kcheverie88,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.