Roobet Casino - The player's account is blocked.

Hello,

Roobet Casino suspended my accounts because I self excluded myself before for a short time period and then told them about my problem gambling, however i have gotten better since and I now play Gambling for fun only and gambling isn't causing a problem anymore.

I contacted their support and they said they still can’t unsuspend my account and I dont get why, like im responsable, its not like their losing their money, i really miss Roobet.

Hopefully I get my account back.

account username: @***, then i created another one @****

Dear u7eno,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.

Please understand that if you were previously blocked from the casino due to gambling issues we would consider it as correct for the casino to keep blocking your access to your account.

Could you please advise how the casino informed you about the self-exclusion in the past when you requested it? When did you request the self-exclusion in the past and what reason did you provide for the self-exclusion?

Thank you very much in advance for your reply and understanding.

Best regards,

Tomas

Hello, The reason that i provided the casino with is to take a break as i was kinda getting addicted so i told them and then i wanted to remove my self exclusion, i responded to the questions and they said they cant open it for my well-being, some of the replies i said were not serious i was joking in some so yeah i hope i can get my account back, and dont worry im not addicted, i see gambling as a entertaining thing.

Dear u7eno,

Sadly we cannot help. Our opinion is that the casino should act in order to protect you from gambling if you make them aware of your gambling problem. We will definitely not ask them to reopen your account.

Please check our article about the topic: https://casino.guru/overcoming-problem-gambling

You will find additional resources there that might be of help.

Due to these reasons, this complaint will now be rejected. Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.