Roobet Casino - Player’s son has accessed his account.

I was at work when my Son accessed my account without my permission. When i told live support about this they locked my account. I asked them iff there is any way i could get a refund wich what i imagine is very hard to do given that they cannot confirm iff my son had actually been on my account. After countless mailes of telling them that it is my account they refused to give me my account back where i think had about 150 dollars in Roowards.

Dear Rik,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the terms and conditions, and this is what I found https://roobet.com/:

„User Accounts

You are responsible for safeguarding the password that you use to access the website, your account and for any activities or actions from your account. You are responsible for all actions, activities, and consumed services made from your account, disregarding if you or a third person made them. Any Roobidos lost during bets in games of chance, games of skill, or games of risk made by other people than yourself are your personal loss, disregarding if the Roobidos were lost on in-house games of chance, games of skill, games of risk, or on third party games of chance, games of skill or games offered on the website by the company or a third party."

Could you please advise if there are any funds being held by the casino or loyalty points only?

Thank you very much in advance?

Best regards,

Petronela

In my balance i had 0 money left but when you lose money on Roobet you have a rateback system for weekly and monthly and i think there is a decent amount off money in those rewards ready to be claimed.

Thank you, Rik, for your reply. Please understand that by providing access to your account to a third party you have breached the casino's T&Cs and your account was blocked rightfully.

If there are no funds being held by the casino and considering that any promotional offer, including loyalty points, can be revoked at any time, I'm afraid there's not much we can do for you.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Dear Rik,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, after gathering all the necessary information we are rejecting this complaint us unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.