HomeComplaintsRoobet Casino - Player's deposit has not been credited.

Roobet Casino - Player's deposit has not been credited.

Amount: 9,000 INR

Roobet Casino
Submitted: 13 Jan 2025
Case opened Current status

Waiting for Casino Guru to reply

5d 8h 55m 27s

Case summary

The player from India made a deposit of INR 9000 on January 12, but the payment status is declined despite the amount being deducted. He has attempted to contact the casino but has not received any response.

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hey i made deposit on 12th of january of inr 9000 but the amount got deducted and status of payment is declined in the casino.i tried to contact the casino but they are irresponsive.Please i need help please help me roobet its already 24 hours passed.

My roobet username-ferennigger536

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Dear tonykomban, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

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mam so please tell roobet to give the details of the payment provider and if the roobet credits the amount to `my account i will let you know and will close this case.Or else tell roobet to provide the details of payment provider,only they can provide me.It would be better if they credit the amount faster to my gaming account.

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hey my deposit is credited but i am not able to withdra now so i am opening another case


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I'm glad to hear that the deposit has been successfully credited to your casino account.

Now, could you please provide me with more details as to why you are unable to request a withdrawal?

Have you made any successful withdrawals from this casino before?

Could you kindly specify if you passed the full KYC verification, or at least sent any identity documents to the casino for verification?

Did you activate any bonus with your deposit?

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This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Casino Guru is examining the case

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