The player from the United States had suspected unscrupulous practices from the casino related to the fairness of slots and bonus deals. The player was also dealing with a gambling addiction, which the casino was aware of. We had asked the player for more details about when he had requested self-exclusion and if he had made any deposits after notifying the casino of his gambling issues. However, the player did not respond to our queries. As a result, we were unable to investigate further and had to reject the complaint due to lack of information.
Roobet Casino - Player accuses the casino of fraudulent practices.
Amount: $5,120
Roobet Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.9
Roobet Casino has a Safety Index of 7.9, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
9 months ago
Public
Public
9 months ago
Gambling addiction which they aware of. Also slots and bonus buys dead every time. Absolutely not fair as they claim. Scam Scam Scam. Every deposit rips. Slots don’t pay the rtp they claim. They lie cheat and steal. I got duped and the addiction doesn’t help.
Public
Public
9 months ago
Dear Tcet1997,
Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Roobet Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.
Have you requested to be self-excluded in this casino due to gambling addiction?
Regarding the RTP, I regret to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me at veronika.l@casino.guru if there is anything else I could do for you regarding your complaint.
Best regards,
Veronika
Public
Public
9 months ago
I’m excluded now. How about a refund or partial refund dues to gambling with an addiction?
Public
Public
9 months ago
Could you please provide more details on when you submitted your self-exclusion request to the casino? Additionally, have you made any deposits with the casino after you notified them of your gambling issues and requested to be self-excluded?
