Roobet Casino - Player accuses the casino of fraudulent practices.

Gambling addiction which they aware of. Also slots and bonus buys dead every time. Absolutely not fair as they claim. Scam Scam Scam. Every deposit rips. Slots don’t pay the rtp they claim. They lie cheat and steal. I got duped and the addiction doesn’t help.

Dear Tcet1997,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Roobet Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Have you requested to be self-excluded in this casino due to gambling addiction?

Regarding the RTP, I regret to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance. 

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me at veronika.l@casino.guru if there is anything else I could do for you regarding your complaint.

Best regards, 

Veronika

I’m excluded now. How about a refund or partial refund dues to gambling with an addiction?

Could you please provide more details on when you submitted your self-exclusion request to the casino? Additionally, have you made any deposits with the casino after you notified them of your gambling issues and requested to be self-excluded?

Dear Tcet1997,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.