The player from Iowa had won after making several deposits at a casino and attempted a withdrawal using LTC. Despite being assured that it would be processed in an hour, she hadn't received a response to her emails and chats, failing to get assistance from the casino's staff. After the player had contacted the Complaints Team, they had advised her to be patient and wait for 14 days before submitting a complaint. However, even after 14 days, the casino had not processed her withdrawal. The casino had informed her that her withdrawal was still under verification and had cited their terms and conditions regarding withdrawal delays. Despite the Complaints Team's efforts to contact the casino, there had been no response. The situation was further complicated when the casino's website stopped working, leading to suspicions that it had closed. The Complaints Team had marked the complaint as 'unresolved' due to the casino's lack of cooperation.