The player struggles to withdraw his balance for unknown reason. The complaint was resolved as the player received his money.
RokuBet Casino - The player struggles to withdraw his balance.
Amount: €340
RokuBet Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.8
RokuBet Casino has a Safety Index of 3.8, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
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1 year ago
Translation
It is absurdly difficult to be able to withdraw and I am speaking of a figure of only €340....you can only continue to play
Automatic translation:
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1 year ago
Hello gianni2617,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Roku Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
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1 year ago
Translation
Good morning,
The account has already been verified in all its entries around February 20, I used bonuses that I proceeded to respect both in terms of times and in figures verified by the chat service, I spoke with the service several times to solve the problem. the last time on the 30th to see if everything was ok .... Which would have required that I pushed it to be viewed as soon as possible since everything was fine ..... it's a shame because it's a nice app but unnerving in other respects of sight
Automatic translation:
Public
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1 year ago
Hello gianni2617,
Can you please clarify whether you can't request for a withdrawal or you have a pending withdrawal already for a longer period?
If it's pending, since when exactly?
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1 year ago
Translation
Now I did it again on 03/06/23 with a bank debit..... can you kindly check and let me know.... first of all I did my top ups by rechargeable Mastercard (you can debit me there if you prefer).... Thank you
Automatic translation:
Public
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1 year ago
Hello gianni2617,
Are you talking about a withdrawal or a deposit?
Kindly note that we are not the casino and we do not see anything you do within your casino account.
