RocketPlay Casino - Player's withdrawals are being delayed due to verification issues.

I have been trying for nearly 4 days now to verify my account for withdrawals! I must have sent all the necessary documents at least 10 times in various forms, via email, in the upload or live chat. I consistently hear the same thing from new employees that the information gets supposedly forwarded or they never received anything. My withdrawals are continuously being cancelled. They assure me that they will contact me via mail etc., etc., etc... I have never experienced anything like this before. It's quite apparent that they're intentionally stalling or trying to wear me down so I gamble away the money I'm trying to withdraw. To me, this clearly amounts to fraud!!

Hello timoschoenb,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with RocketPlay Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

As of Thursday last week. All payment methods that I would have used, such as mifinity, Jeton, Nodapay, etc.

Address documents and personal ID would probably be approved.

However, the casino always gives me a maximum of 6-10 hours to approve the documents. But 99 percent only ready-made emails from the computer.

Dear timoschoenb ,

Thank you for bringing this issue to our attention. We sincerely apologize for any inconvenience you've experienced during the verification process. Normally, we aim to process verification requests as quickly as possible, but in some cases, it may take longer.

We are pleased to inform you that verification was successful, and you can now proceed with your withdrawal request. As a gesture of apology, we would like to offer you 50 no-deposit free spins. To receive the gift, please contact our customer support.

If you have any further questions, feel free to contact us.

I will try to withdraw again.

Hello timoschoenb,

Please let us know the outcome as soon as possible so we can close the complaint accordingly or help you out if you would still struggle.

Payment has now worked can be closed

Dear timoschoenb,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru