DragonSlots Casino Review

The player from Australia had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. However, the player later reported that the casino had approved his withdrawal and asked for the complaint to be removed. In response, we had marked the complaint as 'resolved' in our system.

The player from Greece had requested his account to be closed due to a personal decision to stop playing. The casino had initially offered bonuses to keep the account active and ignored the closure request after the player refused. The Complaints Team had clarified the difference between account closure and self-exclusion, and asked for the player's reasons. The player confirmed that he wanted to stop playing altogether. The account was eventually closed successfully, and the complaint was marked as resolved by the team.

The player from Greenland was unable to withdraw his funds from Bizzo Casino. The casino consistently requested more documents and photos for verification, even after the player had already provided several. The player mentioned having 6485 EUR in his account. Partial withdrawals of 1500 EUR and 1485 EUR were received, but the remaining 3500 EUR was pending. Eventually, the casino processed the remaining winnings, and the player confirmed receiving all funds. The complaint was resolved successfully.

The player from Spain had reported that Bizzo Casino had cancelled his withdrawal and closed his account due to alleged gambling addiction. He had requested the return of his winnings and had expressed concerns about the casino's policies on withdrawals and deposits. After the player's communication with the casino, player reported the issue as already resolved.

The player from Germany had experienced difficulties withdrawing his winnings of 400 euros from an online casino. He had attempted multiple withdrawal methods, including bank transfer and sticpay, but was unsuccessful. The casino's support team had been unable to provide effective assistance. However, the issue was finally resolved when the casino processed his withdrawal via sticpay. The player had confirmed the successful transaction and the complaint had been subsequently closed as 'resolved'.

The player from Portugal had reported that she had won several slot tournaments at an online casino but had not received her winnings. Despite multiple attempts to contact the casino's support team, the issue had remained unresolved. The casino had attributed the delay to the tournament provider not releasing the list of winners. However, the issue was later resolved when the casino paid out the winnings. The player then requested to close the complaint as her issue had been successfully addressed.

An Australian player has been accused of fraudulent account activity and is seeking to recover winnings or a refund for the money spent during September 17-18. The complaint was resolved as the player received his refund from the casino.

The player from New Zealand had a big win at Bizzo using VIP bonuses. She read the terms and conditions stating a max bet of $8NZD but later found an email stating a lower max bet of $6.5NZD. Player’s complaint has been resolved successfully.

The player from Spain requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was successful, therefore we marked the complaint as resolved.

The player from Portugal has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Spain requested a withdrawal less than two weeks prior to submitting this complaint. It has not been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Portugal is experiencing difficulties withdrawing his winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Portugal has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Greece had struggled to withdraw her winnings from Bizzo Casino because her bank had rejected the payment. The casino had insisted that they had sent the funds, but the player's bank had claimed that they had rejected the transaction due to Bizzo Casino not being licensed in Greece. The player had provided the ARN (Acquirer Reference Number) to the casino for verification. However, the casino had requested an official document from the bank, which the bank had refused to provide. The casino had then asked for the player's bank statements, which the player claimed to have sent multiple times. The casino had provided proof of payment to the Complaints Team, but the player could not provide any official document from her bank. The complaint had initially been closed as unresolved due to the conflicting claims. However, it had later been reopened at the request of Bizzo Casino, who had confirmed that they had refunded the player in December 2022. The player had also confirmed receiving the refund, leading to the complaint being marked as 'resolved'.

The player from Greece has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Austria has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from US verified his account, but the casino keeps rejecting all withdrawal requests. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Italy is experiencing difficulties withdrawing his winnings due to ongoing verification. The casino representative informed us that the player's account was verified so he was able to withdraw the funds. A few transactions were credited back to the player's account, and he later gambled them away instead of submitting a new withdrawal request, other payouts were successfully received. The player stated that his complaint was resolved so we closed it as it is.

The player from Italy breached the bonus T&Cs by placing bets higher than allowed, therefore we first rejected this complaint. Later the player informed us that the casino decided to return his winnings and after the casino confirmed that this was true we marked the complaint as resolved.

The player from Canada has entered wrong DOB by mistake while registering an account. Unfortunately, the withdrawal is now pending due to incomplete verification. Player’s complaint has been resolved successfully.

The player from Germany was complaining about the lengthy and complicated verification process. The player later passed the verification process and requested a withdrawal. The complaint was closed as 'resolved' after the player confirmed she had received her winnings.

The player from Australia was unable to withdraw $75 winnings from no deposit free spins because the only withdrawal methods were crypto or bank transfer, and bank transfer required a minimum of $250. The casino denied the crypto withdrawal since the winnings weren't from a crypto deposit. After the player threatened to escalate the issue publicly, the casino processed the withdrawal using the crypto method. We confirmed the issue was resolved and marked the complaint as closed.

The player from Australia has been accused of opening multiple accounts. We received sufficient evidence of this from the casino and so the complaint was rejected. After some time, the casino reconsidered their position and decided to pay the player the previously confiscated winnings. As such the complaint has now been closed as 'resolved'.

The player from Netherlands has deposited money into his account, but the funds were not credited. The case was solved when the player received his deposit. However, the player closed his account in the casino because of the negative experience.