The player from Australia had sought a refund from an online casino. However, due to a lack of detailed information regarding his issue, we were unable to assist him. Despite extending the response time by 7 days, the player did not reply. Therefore, we had no other option but to reject the complaint as we couldn't conduct a thorough investigation without the necessary information.
RocketPlay Casino - Player asks for a refund.
Amount: A$50
RocketPlay Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 months ago
Public
Public
2 months ago
Dear Prajakpong,
Thank you very much for submitting your complaint. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?
I will be waiting for your reply patiently.
Best regards,
Kristina
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