The player from Australia had sought a refund from an online casino. However, due to a lack of detailed information regarding his issue, we were unable to assist him. Despite extending the response time by 7 days, the player did not reply. Therefore, we had no other option but to reject the complaint as we couldn't conduct a thorough investigation without the necessary information.
RocketPlay Casino - Player asks for a refund.
Amount: A$50
RocketPlay Casino
Safety Index:Very highSafety Index
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9.8
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
10 months ago
Public
Public
10 months ago
Dear Prajakpong,
Thank you very much for submitting your complaint. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?
I will be waiting for your reply patiently.
Best regards,
Kristina
