WinSpirit Casino - Player's claim for free spins is delayed.

After having a problem arise we’re free spins were not awarded when they should have been and providing winspirit with the video.

It took more then 2 weeks later they have come back saying that the game in question should not have triggered the free rounds.

i then played the demo version on playson website and triggered the free games with an almost identical game play. 

after sending a screenshot in to winspirit support to show them the claim has still been denied.

Dear consolidatedpm,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Nick