HomeComplaintsRioBet Casino - Player got his account blocked.

RioBet Casino - Player got his account blocked.

Amount: 150 руб

RioBet Casino
Safety Index:Very high
Submitted: 09 Oct 2019 | Case closed : 29 Oct 2019
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

Den Den is complaining that he found his account blocked after making a deposit. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
4 years ago
Translation

Contributed money and no access

Automatic translation:
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Public
4 years ago

Dear Den Den,

Thank you for submitting your complaint to Casino Guru and I am sorry for your troubles. To understand your case better, I would like to ask if you have contacted the casino and asked about the reason they blocked your account.

 

Kind regards,

Satrio

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Public
4 years ago

Dear Den Den,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Best regards,

Satrio

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Public
4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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