The player from Ukraine is criticizing extended processing time for withdrawals. Player’s complaint has been resolved successfully.
RioBet Casino - Player complains about slow withdrawals.
Amount: 2,500 руб
RioBet Casino
Safety Index:Very highSafety Index
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9.1
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
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4 years ago
Translation
Most likely to say not a complaint but a review ,,, guys are good. That's just something is missing ..... But I remembered !! - withdrawal of money !!! Why is it so long ... after all, each person while playing allocates the time for which he can play ...... I am writing from Ukraine ... do not judge strictly ... but the conclusion, the guys need to be faster ... And thanks in advance ... login I will not write)))))
Automatic translation:
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4 years ago
Dear Andrey,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if you have received your winnings already? Which payment method you have opted for?
In regard to lengthy withdrawal process, it’s quite usual for payments to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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4 years ago
Translation
No, I didn’t get it .. there’s just that amount of ridiculous 2,500 Russians .... and Master Card replenished a personal card.
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4 years ago
Could you please confirm that your account has been successfully verified in the past?
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4 years ago
Translation
Money arrived today .. Thank you.
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4 years ago
As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Andrey, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
