The player from Germany is questioning the casino’s rating based on his experience. The player is mainly dissatisfied with the low withdrawal limit, but it is already influencing the casino's rating, and the player didn't have any other problem, therefore we rejected this complaint.
Rich Palms Casino - Player’s questioning the casino’s rating.
Amount: ??
Rich Palms Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
4 years ago
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4 years ago
Translation
I ask what GURU actually thinks of calling this casino very good? The casino actually has nothing to offer, withdrawal limits at 100.00 EUR, which is incredibly bad. Does GURU receive advertising money for this casino offer? I can't think of it any other way
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4 years ago
Dear Alf,
Thank you for sharing your opinion with us. I would like to inform you, that we calculate the casino’s rating based on various factors such as unfair T&Cs, number of blacklists and complaints, win limits and withdrawal limits, etc.
Regarding the withdrawal limit, I checked the casinos T&Cs and I found this:
"9.17. While planning their withdrawals, Customers should keep in mind that the Casino’s withdrawal limit is $500, €500, or AUD 500 per day, or $2,000, €2,000, or AUD 2000 per week."
Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Kristina
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4 years ago
Translation
yes, that should be a reason why you rated this casino as very good?
That says exactly what I mean, these are not payouts. Imagine, for example, I win 100,000.00 (you never know and should have already happened) then I would have 50 weeks a) 2000.00 to wait before the amount is paid out. Other casinos do that with a smile. You can't offer that as very good! The free spins limits on payout with 100.00 are also a disaster!
If you rate the casino honestly, you waive commission! When it comes to paying out, the casino can never be described as very good, but rather as very bad!
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4 years ago
Alf, please note, that low monthly withdrawal limit is influencing the casino's current rating for the exact reason you are mentioning in your message.
Also, I would like to point out, that most No Deposit bonuses have a maximum withdrawal limit and €100 is more than common amount. You receive free money (or free spins) from the casino, so the casino can decide how much money players can withdraw from this bonus.
Alf, so far I don't see any problem here that I could help you with. Please let me know if you there is something else that I could do for you, otherwise, I will be forced to reject this complaint.
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4 years ago
Translation
Hello Kristina
You talk your way out like a politician!
The fact is that this casino has miserable payout sizes. I don't want to wait years for a bigger payout. Well, it was just a well-intentioned piece of advice to you not to call such casinos good or even very good, because evil tongues could claim that you were peppered (with a little change!)
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4 years ago
As I mentioned in my previous message, low monthly withdrawal limit IS influencing the casino's current rating, but I will ask our data team to recalculate the casino's rating again, just in case we've made some mistake.
At this time, we are rejecting this complaint. Withdrawal limits are, unfortunately, very common and low monthly withdrawal limit has an impact on the casino's rating.
Do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
