Red Dog Casino - Player’s trying to complete the KYC.

Hello,

I won 5032 euros at REDDOG Casino on January 3rd, I sent my documents away my account is still not validated, I would not have won it would certainly have been faster.

I really believe that I will stop playing because the casinos take more and more time to pay or not to pay with bogus reasons (Most of the time).

Dear Emmanuel,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. It is a common procedure for casinos to check every detail to make sure they are sending the money to the right person. None of the licensed casinos takes verification lightly and it might take few working days to complete this procedure.

If all the data, that you have provided is correct, there should be no reason for the casino to delay your withdrawal. I would recommend you waiting for a few more days. If there is still no development in your case, please let us know, and we will intervene. Looking forward to hearing from you.

Best regards,

Kristina

Today my account is still not validated and I am asked if I sent the documents correctly, whereas two different advisers have confirmed to me that they have received them. It's crazy I think nothing will replace the terrestial casinos

Is there any communication between you and the casino, that you could forward me, please? If yes, please send it to my email address kristina.s@casino.guru.

Hello I really need your help.

I've sent my documents several times and it's been 11 days that my account has still not been validated and I still cannot request a transfer of my earnings

Thank you very much Emmanuel for the update. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hi Emmanuel,

I looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Red Dog Casino to the conversation to participate in the resolution of this complaint.

I agree and thank you again for your help

Bonjour a tous mon compte a était validé ce matin après 12 jours d'attente, maintenant voir combien de temps pour le virement.

Merci de votre soutien

Hello everyone, my account was validated this morning after 12 days of waiting, now see how long for the transfer.

Thank you for your support

Dear Emmanuel,

As you may know, every time you send us another peace of documents for validation we have to start validation process all over again. I understand that it might be inconvenient timing-wise, but it is needed to make sure we don't miss any document for you to successfully receive your winnings. 

Our Casino Team brings sincerest apologies for any inconveniences that it might have caused. We are glad that your KYC documentation has been already confirmed and the good news is that the billing department promised to speed up your payout request to have your winnings sent as soon as possible.

Regards,

Red Dog Casino Team

Hi all,

Thank you for your replies.

Dear Emmanuel,

I'm glad to hear that your account has been verified. Please let me know when you receive your winnings.

Hello everyone and thank you for your support.

I received the 2500 euros this morning, given the wait for the validation of the documents and since I am a player unfortunately I ate the other 2500. Too bad I would only have 2500 at least I will reimburse myself.

Dear Emmanuel,

I'm glad to hear that you received your funds even though you played the other €2500 down. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards,

Peter