The player from Mexico had deposited 150 EUR, won 4023 EUR but faced issues with the withdrawal of funds. Despite multiple attempts to contact support, their balance remained pending and withdrawal was still under review. The player's account had been verified since December 30, 2023, and the last communication with the casino was on April 14, 2024, when the casino informed them that their case was being reviewed by the finance department. The issue was eventually resolved with the player receiving their winnings in full. We had marked the complaint as 'resolved'.
RANT Casino - Player’s withdrawal requests are delayed.
Amount: €4,023
RANT Casino
Safety Index:HighSafety Index
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8.0
RANT Casino has a Safety Index of 8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
8 months ago
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8 months ago
hi!
I deposited 150 EUR from my binance account and played in the casino and won 4023 EUR. I caimed a withdrawal of 200 EUR , and wrote several times, but my balance is still pending. I claimed another 500 EUR, and there is no progress as well. I wrote several times to the support agents, but they always telling the the withdrawal is on the review.
I played in this casino since 2020 and there were no issues like this before.
I will attach my screenshots
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8 months ago
Hello calderonmorales030,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with RANT Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
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8 months ago
Hello!
Thank you for your reply.
Yes, my account is verified since 30 December 2023. I have and email as a proof.
Last time had a chat with support 14.04 and they said: " We are sorry for the delays but they are still reviewing your case, we have already escalated this to the finance department so they can review it as soon as possible."
Usually they are telling the same.
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8 months ago
Dear Casino guru,
Rant casino paid the whole amount, so you can close the complaint.
Sorry for inconvenience
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8 months ago
Dear calderonmorales030,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
